(MONTREAL), March 10, 2015 – e-SignLive™ by Silanis today announced that its innovative Mobile Signature Capture functionality will be implemented at Tangerine, Canada’s leading direct bank. The surge in demand for mobile banking experiences, and in particular remote mobile signing, has provided e-SignLive a significant customer win since the technology was launched in the fall of 2014.
Mobile Signature Capture transforms any web-enabled touchscreen mobile device into a signature pad for capturing digitized handwritten signatures in account opening documents and enforceable contracts. There is no need to download an app or software plug-in. This functionality provides Tangerine clients with a signing experience that is convenient, immediate and personal.
The e-SignLive process is available to Tangerine clients who want to transfer their TFSA, RSP or RIF from another financial institution. By taking a “use your own device” approach, there is no need for clients to leave their home or office to fax or mail in their registered transfer requests. Clients gain the flexibility of signing from anywhere and anytime to create an easy and seamless customer experience.
“Disruptive innovations like the e-SignLive Mobile Signature Capture are a big part of where technology and banking are going. Taking the most personal, most used piece of hardware in a customer’s life and using it to help personalize the digital transaction improves the customer’s experience with a product or service and lets them complete transactions quickly so they can get back to their lives,” says e-SignLive CEO and co-founder Tommy Petrogiannis.
“Customers are looking to their banks to provide simple and useful mobile banking experiences, ” says Charaka Kithulegoda, Chief Information Officer at Tangerine. “e-SignLive’s Mobile Signature Capture is another example of how Tangerine makes the mobile banking experience better with remote e-signing capability that is secure, compliant and seamless.”
The tight integration between Tangerine’s core banking systems and e-SignLive ensures that the client experiences a seamless transaction with the bank they trust. e-SignLive’s unique ability to offer white-labelling ensures high customer adoption because the customer does not receive any email notifications from e-SignLive, and in fact, never sees the e-signature vendor’s brand. Everything, from the user interface and email notifications all the way down to the email domain server, is branded Tangerine, promoting a higher level of customer trust and eliminating any potential for confusion when transacting online.
e-SignLive provides the strongest level of electronic evidence, which is another layer of protection for both banks and their clients. In the event of a dispute, the solution gathers both document and process evidence; this includes how the document was signed, how the user was authenticated, the signer’s intent to sign, and proof that the document is tamper-evident, as well as details of how the process was executed, and how the documents were presented, reviewed and signed. This enables the transaction to remain enforceable, even years later.
Tangerine chose e-SignLive in part because the enterprise-class solution is easily scalable, and the bank expects to implement e-signatures across a number of business processes in the near future.
Learn more about Mobile Signature Capture at https://www.silanis.com/e-signlive-use-your-own-device/www.silanis.com/e-signlive-use-your-own-device/.
Tangerine is a direct bank that delivers simplified everyday banking to Canadians. With more than 1.9 million clients and close to $38 billion in total assets, we are Canada’s leading direct bank. Tangerine offers banking that is flexible and accessible, products and services that are innovative, fair fees, and award-winning client service. From no-fee daily chequing and high-interest savings accounts, GICs, RSPs, TFSAs, mortgages and mutual funds, Tangerine has the everyday banking products Canadians need. With over 1,000 employees in Canada, our presence extends beyond our website and Mobile Banking app to our 24/7 Contact Centres and our Café locations. Tangerine was launched as ING DIRECT Canada in 1997. In 2012 it was acquired by Scotiabank, and operates independently as a wholly-owned subsidiary.
About e-SignLive™ by Silanis
Businesses of all sizes choose e-SignLive™ by Silanis when e-signatures matter. With more than 600 million documents processed every year, e-SignLive is the most widely used e-signature solution around the world. Thousands of organizations, big and small, including the leading banks, insurers, credit providers, pharmaceutical and government agencies trust e-SignLive as their platform to make business digital. On premise or in the cloud, e-SignLive delivers the best customer experience while improving legal and regulatory compliance. Learn more: www.silanis.com, Twitter, LinkedIn, Facebook and Google+.