May 27, 2018: The US Production instance (10.x) was successfully updated to apply additional security patches.

May 27, 2018: The US Production instance (11.x) was successfully updated to apply additional security patches.

May 27, 2018: The Canadian Production instance was successfully updated to apply additional security patches.

May 25, 2018: US Classic Production users may have experienced performance issues. This has now been resolved.

May 23, 2018: European Production users may have experienced login issues using SSO. This has now been resolved.

May 23, 2018: The Australian Production instance was successfully updated to apply additional security patches.

May 23, 2018: The US Sandbox instance (11.x) was successfully updated to apply additional security patches.

May 23, 2018: 11.14 was successfully released in production (Canada). Learn more about the release

May 22, 2018: The European Production instance was successfully updated to apply additional security patches.

May 22, 2018: 11.14 was successfully released in production (US FedRAMP). Learn more about the release

May 22, 2018: 11.14 was successfully released in production (Europe). Learn more about the release

May 22, 2018: 11.14 was successfully released in production (Australia). Learn more about the release

May 22, 2018: The US Sandbox instance (10.x) was successfully updated to apply additional security patches.

May 21, 2018: The Canadian Sandbox instance was successfully updated to apply additional security patches.

May 19, 2018: US Production (11.x) users may have experienced issues creating packages. This has now been resolved.

May 17, 2018: 11.14 was successfully released in sandbox (US FedRAMP). Learn more about the release

May 16, 2018: 11.14 was successfully released in preview (US FedRAMP). Learn more about the release

May 14, 2018: 11.14 was successfully released in sandbox (Canada). Learn more about the release

May 14, 2018: 11.14 was successfully released in sandbox (US). Learn more about the release

May 7, 2018: 11.14 was successfully released in preview (US FedRAMP). Learn more about the release

May 7, 2018: 11.14 was successfully released in preview (US). Learn more about the release

May 6, 2018: The US FedRAMP Production instance was successfully updated.

May 6, 2018: The US FedRAMP Sandbox instance was successfully updated.

May 3, 2018: European Production users may have experienced login issues using SSO. This has now been resolved.

May 3, 2018: 11.13.1 was successfully released in production (US FedRAMP). Learn more about the release

May 2, 2018: Data center migration for Europe production was successfully completed.

May 2, 2018: 11.13.1 was successfully released in sandbox (US FedRAMP). Learn more about the release

May 1, 2018: 11.13.1 was successfully released in production (US). Learn more about the release.

May 1, 2018: 11.13.1 was successfully released in production (Canada). Learn more about the release.

April 30, 2018: 11.13.1 was successfully released in production (Europe). Learn more about the release.

April 30, 2018: 11.13.1 was successfully released in production (Australia). Learn more about the release.

April 30, 2018: 11.13.1 was successfully released in preview (US FedRAMP). Learn more about the release.

April 23, 2018: 11.13 was successfully released in production (Europe). Learn more about the release.

April 23, 2018: 11.13 was successfully released in production (Australia). Learn more about the release.

April 23, 2018: 11.13 was deployed to sandbox and preview (US FedRAMP) with fixes. Learn more about the release.

April 22, 2018: eSignLive US Classic Customers may have experienced issues logging in. This has now been resolved.

April 19, 2018: eSignLive Fedramp Customers may have experienced intermittent signing issues. This has now been resolved.

April 18, 2018: eSignLive Canadian Customers may have experienced brief signing issues. This has now been resolved.

April 16, 2018: 11.13 was successfully released in sandbox (US FedRAMP). Learn more about the release.

April 16, 2018: 11.12 was successfully released in sandbox (US FedRAMP). Learn more about the release.

April 16, 2018: 11.13 was successfully released in sandbox (Canada). Learn more about the release.

April 16, 2018: 11.13 was successfully released in sandbox (US). Learn more about the release.

April 11, 2018: Database servers in the Canadian Sandbox instance were successfully restarted.

April 11, 2018: 11.13 was successfully released in preview (US FedRAMP). Learn more about the release.

April 9, 2018: 11.13 was successfully released in preview (US). Learn more about the release.

April 8, 2018: The Canadian Production instance was successfully updated to apply additional security patches.

April 8, 2018: The US Production instance (11.x) was successfully updated to apply additional security patches.

April 8, 2018: The US Production instance (10.x) was successfully updated to apply additional security patches.

April 6, 2018: eSignLive Customers may have experienced brief access issues. This has now been resolved.

April 5, 2018: eSignLive US Classic Customers may have experienced access issues. This has now been resolved.

April 4, 2018: The European Production instance was successfully updated to apply additional security patches.

April 4, 2018: The US Sandbox (11.x) instance was successfully updated to apply additional security patches.

April 4, 2018: The Australia Production instance was successfully updated to apply additional security patches.

April 3, 2018: 11.12.1 was successfully released in production (Canada). Learn more about the release.

April 3, 2018: 11.12.1 was successfully released in production (Europe). Learn more about the release.

April 3, 2018: 11.12.1 was successfully released in production (Australia). Learn more about the release.

April 3, 2018: The US Sandbox instance (10.x) was successfully updated to apply additional security patches.

April 2, 2018: Users may have experienced issues creating packages. This has now been resolved.

April 2, 2018: The Canadian Sandbox instance was successfully updated to apply additional security patches.

March 30, 2018: 11.12.1 was successfully released in production (US). Learn more about the release.

March 29, 2018: 11.12 was successfully released in production (US). Learn more about the release.

March 28, 2018: 11.12 was successfully released in production (Canada). Learn more about the release.

March 27, 2018: 11.12 was successfully released in production (Europe). Learn more about the release.

March 26, 2018: 11.12 was successfully released in production (Australia). Learn more about the release.

March 21, 2018: Users may have experienced brief access issues. This has now been resolved.

March 21, 2018: 11.12 was successfully released in sandbox (US). Learn more about the release.

March 21, 2018: 11.12 was successfully released in sandbox (Canada). Learn more about the release.

March 20, 2018: 11.12 was successfully released in preview (US). Learn more about the release.

March 20, 2018: Users may have experienced issues with email notifications. This has now been resolved.

March 19, 2018: eSignLive US Classic Customers may have experienced brief access issues. This has now been resolved.

March 16, 2018: 11.12 was successfully released in sandbox (Canada). Learn more about the release.

March 16, 2018: 11.12.1 was successfully released in sandbox (US). Learn more about the release.

March 15, 2018: 11.12.1 was successfully released in preview (US). Learn more about the release.

March 12, 2018: 11.12 was successfully released in sandbox (US). Learn more about the release.

March 11, 2018: 11.11 was successfully released in production (US FedRAMP). Learn more about the release.

March 7, 2018: eSignLive Fedramp Customers may have experienced issues when signing transaction. This has now been resolved.

March 5, 2018: 11.12 was successfully released in preview (US). Learn more about the release.

March 4, 2018: 11.11 was successfully released in sandbox (US FedRAMP). Learn more about the release.

March 4, 2018: The US FedRAMP Production instance was successfully updated.

March 4, 2018: The US FedRAMP Sandbox instance was successfully updated.

February 26, 2018: 11.11.2 was successfully released in production (Europe). Learn more about the release.

February 26, 2018: 11.11.2 was successfully released in production (Canada). Learn more about the release.

February 23, 2018: The US FedRAMP Production instance was successfully updated.

February 23, 2018: The US FedRAMP Sandbox instance was successfully updated.

February 22, 2018: 11.11.2 was successfully released in production (Australia). Learn more about the release.

February 22, 2018: eSignLive Canadian Customers may have experienced issues with creating a transaction and signing. This has now been resolved.

February 22, 2018: 11.11.2 was successfully released to the following instances: sandbox (Canada) and production (US). Learn more about the release.

February 22, 2018: eSignLive US Customers may have experienced issues with creating a transaction and signing. This has now been resolved.

February 22, 2018: 11.11 was successfully released in production (US). Learn more about the release.

February 21, 2018: 11.11.2 was successfully released to the following instances: preview (US) and sandbox (US). Learn more about the release.

February 21, 2018: 11.11.1 was successfully released to the following instances: preview (US), sandbox (US), and sandbox (Canada). Learn more about the release.

February 19, 2018: 11.11 was successfully released in production (Australia). Learn more about the release.

February 19, 2018: eSignLive Canadian Customers may have experienced performance and access problems. This has now been resolved.

February 14, 2018: 11.11 was successfully released in sandbox (US). Learn more about the release.

February 11, 2018: 11.11 was successfully released in sandbox (Canada). Learn more about the release.

February 11, 2018: The US Production instance (10.13) was successfully updated to apply additional security patches.

February 11, 2018: The US Production instance (11.x) was successfully updated to apply additional security patches.

February 11, 2018: The Canadian Production instance was successfully updated to apply additional security patches.

February 9, 2018: 11.10.2 was successfully released in production (Canada). Learn more about the release.

February 7, 2018: The Canadian Sandbox instance was successfully updated to apply additional security patches.

February 7, 2018: The European Production instance was successfully updated to apply additional security patches.

February 7, 2018: The Australian Production instance was successfully updated to apply additional security patches.

February 6, 2018: The US Sandbox (10.13) instance was successfully updated to apply additional security patches.

February 5, 2018: eSignLive US v10.x (Classic UI) Customers may have experienced brief performance and access problems. This has now been resolved.

February 5, 2018: The US Sandbox (11.x) instance was successfully updated to apply additional security patches.

February 2, 2018: 11.11 was successfully released in preview (US). Learn more about the release.

January 30, 2018: 11.10.1 was successfully released in production (Australia). Learn more about the release.

January 30, 2018: 11.10.1 was successfully released in production (Europe). Learn more about the release.

January 29, 2018: 10.13.18 was successfully released in production (US).

January 29, 2018: 11.10.1 was successfully released in production (US). Learn more about the release.

January 26, 2018: 11.10.1 was successfully released in sandbox (US). Learn more about the release.

January 25, 2018: 11.10.1 was successfully released in production (Canada). Learn more about the release.

January 25, 2018: 11.10.1 was successfully released in sandbox (Canada). Learn more about the release.

January 25, 2018: 11.10.1 was successfully released in preview (US). Learn more about the release.

January 24, 2018: eSignLive US v10.x (Classic UI) Customers may have experienced brief performance and access problems. This has now been resolved.

January 24, 2018: 11.10 was successfully released in production (Canada). Learn more about the release.

January 22, 2018: 11.10 was successfully released in production (Europe). Learn more about the release.

January 22, 2018: 11.10 was successfully released in production (Australia). Learn more about the release.

January 22, 2018: eSignLive US v10.x (Classic UI) Customers may have experienced brief performance and access problems. This has now been resolved.

January 19, 2018: 10.13 .18 was successfully released in sandbox (US) (Backoffice updates only).

January 18, 2018: The US FedRAMP Production instance was successfully updated.

January 18, 2018: The US FedRAMP Sandbox instance was successfully updated.

January 15, 2018: 11.10 was successfully released in sandbox (Canada). Learn more about the release.

January 15, 2018: 11.10 was successfully released in sandbox (US). Learn more about the release.

January 12, 2018: 11.10 was successfully released in preview (US). Learn more about the release.

January 10, 2018: The US Production (11.x) instance was successfully updated to apply database optimizations and hardware enhancements.

January 9, 2018: The US Production (11.x) instance was successfully updated to apply database optimizations.

January 7, 2018: eSignLive US v11.x (NEW UI) Customers may have experienced brief performance and access problems. This has now been resolved.

January 7, 2018: Our cloud infrastructure provider IBM SoftLayer completed an emergency maintenance on the Canadian Sandbox instance to remediate security vulnerabilities.

January 6, 2018: Our cloud infrastructure provider IBM SoftLayer completed an emergency maintenance on the Australian Production instance to remediate security vulnerabilities.

January 5, 2018: Our cloud infrastructure provider IBM SoftLayer completed an emergency maintenance on the European Production instance to remediate security vulnerabilities.

January 4, 2018: On January 4th, infosec vulnerabilities known as Meltdown and Spectre were released. The eSignLive team regularly monitors for new vulnerabilities such as these and has initiated a process to update all affected systems according to manufacturer’s recommendations as part of our regular patching process. For more information, please visit: https://spectreattack.com/

January 4, 2018: eSignLive US v11.x (NEW UI) Customers may have experienced performance and access problems. This has now been resolved.

January 3, 2018: eSignLive US v11.x (NEW UI) Customers may have experienced brief performance problems. This has now been resolved.

December 29, 2017: eSignLive US v11.x (NEW UI) Customers may have experienced brief performance and access problems. This has now been resolved.

December 22, 2017: eSignLive US v11.x (NEW UI) Customers may have experienced brief performance and access problems. This has now been resolved.

December 17, 2017: The Canadian Production (11.x) instance was successfully updated to apply additional security patches.

December 17, 2017: The US Production (11.x) instance was successfully updated to apply additional security patches.

December 17, 2017: The US Production (10.13) instance was successfully updated to apply additional security patches.

December 15, 2017: eSignLive US v11.x (NEW UI) Customers may have experienced issues with uploading MS Word (.doc, .docx) documents to the service. This has now been resolved.

December 15, 2017: eSignLive US v11.x (NEW UI) Customers may have experienced performance and access problems. This has now been resolved.

December 15, 2017: 11.9 was successfully released in production (Canada). Learn more about the release.

December 14, 2017: eSignLive US v11.x (NEW UI) Customers may have experienced issues with uploading MS Word (.doc, .docx) documents to the service. This has now been resolved.

December 13, 2017: The US Sandbox (11.x) instance was successfully updated to apply additional security patches.

December 12, 2017: The European Production instance was successfully updated to apply additional security patches.

December 12, 2017: The Australian Production instance was successfully updated to apply additional security patches.

December 12, 2017: The US Sandbox (10.13) instance was successfully updated to apply additional security patches.

December 12, 2017: 11.9 was successfully released in production (US). Learn more about the release.

December 11, 2017: eSignLive US v11.x (NEW UI) Customers may have experienced performance and access problems. This has now been resolved.

December 11, 2017: The Canada Sandbox (11.x) instance was successfully updated to apply additional security patches.

December 8, 2017: 11.9 was successfully released in production (Australia). Learn more about the release.

December 8, 2017: 11.9 was successfully released in production (Europe). Learn more about the release.

Decmber 7, 2017: eSignLive US v11.x (NEW UI) Customers have experienced brief access and performance problems. This has now been resolved.

December 3, 2017: The US FedRAMP sandbox and production instances were successfully updated to apply the necessary security patches.

November 29, 2017: 11.9 was successfully released in sandbox (US). Learn more about the release.

November 28, 2017: eSignLive FedRAMP customers may have experienced brief performance problems. This has now been resolved.

November 28, 2017: 11.9 was successfully released in sandbox (Canada). Learn more about the release.

November 27, 2017: eSignLive FedRAMP customers may have experienced brief performance problems. This has now been resolved.

November 26, 2017: eSignLive FedRAMP customers may have experienced performance problems. This has now been resolved.

November 25, 2017: The US FedRAMP instance was successfully upgraded to 11.7. Learn more about the release.

November 22, 2017: 11.9 was successfully released in preview (US). Learn more about the release.

November 17, 2017: 11.8.1 was successfully released in production (Canada)

November 16, 2017: eSignLive US v11.x (NEW UI) Customers have experienced brief access and performance problems. This has now been resolved.

November 15, 2017: eSignLive US v11.x (NEW UI) Customers have experienced brief access and performance problems. This has now been resolved.

November 14, 2017: 11.8.1 was successfully released in sandbox (Canada)

November 14, 2017: 11.8.1 was successfully released in production (Europe)

November 14, 2017: 11.8.1 was successfully released in production (Australia)

November 14, 2017: 11.8.1 was successfully released in production (US)

November 13, 2017: 11.7 was successfully released in sandbox (US FedRAMP)Learn more about the release.

November 13, 2017: 11.8.1 was successfully released in sandbox (US)

November 12, 2017: The Canadian Production instance was successfully updated to apply additional security patches.

November 12, 2017: The US Production (11.x) instance was successfully updated to apply additional security patches.

November 12, 2017: The US Production (10.13) instance was successfully updated to apply additional security patches.

November 11, 2017: TLS 1.0 was disabled in eSignLive Sandbox Canada. Learn more about TLS 1.0 disablement.

November 10, 2017: eSignLive Customers have experienced problems with email notifications. This has now been resolved.

November 9, 2017: 11.8 was successfully released in production (US). Learn more about the release.

November 8, 2017: The US Sandbox (11.x) instance was successfully updated to apply additional security patches.

November 8, 2017: 11.8 was successfully released in production (Canada). Learn more about the release.

November 8, 2017: The European Production instance was successfully updated to apply additional security patches.

November 8, 2017: 11.8 was successfully released in production (Europe). Learn more about the release.

November 7, 2017: The Australian Production instance was successfully updated to apply additional security patches.

November 7, 2017: The US Sandbox (10.13) instance was successfully updated to apply additional security patches.

November 7, 2017: 11.8 was successfully released in production (Australia). Learn more about the release.

November 6, 2017: Some customers on the US New instance of eSignLive have experienced performance issues. This has now been resolved.

November 6, 2017: The Canadian Sandbox instance was successfully updated to apply additional security patches.

November 1, 2017: 11.8 was successfully released in sandbox (Canada). Learn more about the release.

November 1, 2017: 11.8 was successfully released in sandbox (US). Learn more about the release.

October 31, 2017: Some customers on the US Classic instance of eSignLive have experienced access issues. This has now been resolved.

October 27, 2017: 10.13.17 was successfully re-deployed to production (US). Learn more about the release.

October 24, 2017: Some customers on the Fedramp instance of eSignLive have experienced access issues. This has now been resolved.

October 24, 2017: 11.8 was successfully released in preview (US). Learn more about the release.

October 20, 2017: 11.8 was successfully released in preview (US). Learn more about the release.

October 12, 2017: 11.7 was successfully released in production (US). Learn more about the release.

October 11, 2017: 11.7 was successfully released in production (Canada). Learn more about the release.

October 10, 2017: 11.7 was successfully released in production (Australia & Europe). Learn more about the release.

October 9, 2017: The US FedRAMP Production instance was successfully updated to apply additional security patches.

October 8, 2017: The US Production (10.13) instance was successfully updated to apply additional security patches.

October 5, 2017: The US FedRAMP Production instance was successfully updated. Certificates have been upgraded and tested.

October 5, 2017: The US FedRAMP Sandbox instance was successfully updated. Certificates have been upgraded and tested.

October 3, 2017: 11.7 was successfully released in sandbox (Canada). Learn more about the release.

October 3, 2017: 11.7 was successfully released in sandbox (US). Learn more about the release.

October 1, 2017: The Canadian Production (11.0) instance was successfully updated to apply additional security patches.

October 1, 2017: The US Production (11.0) instance was successfully updated to apply additional security patches.

October 1, 2017: 10.13.17 was successfully released in production (US 10.13). Learn more about the release.

September 28, 2017: The Canadian Sandbox instance was successfully updated to apply additional security patches.

September 27, 2017: 10.13.17 was successfully released in sandbox (US 10.13). Learn more about the release.

September 27, 2017: The US Sandbox (11.0) instance was successfully updated to apply additional security patches.

September 27, 2017: The European Production instance was successfully updated to apply additional security patches.

September 27, 2017: The Australian Production instance was successfully updated to apply additional security patches.

September 26, 2017: The US Sandbox (10.13) instance was successfully updated to apply additional security patches.

September 25, 2017: The US Government Sandbox (FedRAMP) instance was successfully updated to apply additional security patches.

September 22, 2017: 11.7 was successfully released in preview (US). Learn more about the release.

September 20, 2017: Some customers on the US Classic instance of eSignLive may have experienced access and performance issues. This has now been resolved.

September 19, 2017: Some customers on the Europe instance of eSignLive may have experiences access issues. This has now been resolved.

September 19, 2017: Some customers on the Canadian instance of eSignLive reported issues with uploading MS Word (.doc, .docx) documents to the service. This has now been resolved.

September 18, 2017: Some customers on the Europe instance of eSignLive may have experiences access issues. This has now been resolved.

September 14, 2017: Some customers on the US instance of eSignLive reported issues with uploading MS Word (.doc, .docx) documents to the service. This has now been resolved.

September 14, 2017: Some customers on the Canadian instance of eSignLive reported issues when trying to sign packages. This has now been resolved.

September 14, 2017: 11.6 was successfully released in production (US). Learn more about the release.

September 13, 2017: Some customers on the US instance of eSignLive reported issues with uploading MS Word (.doc, .docx) documents to the service. This has now been resolved.

September 13, 2017: 11.6 was successfully released in production (Canada). Learn more about the release.

September 12, 2017: 11.6 was successfully released in production (Europe). Learn more about the release.

September 11, 2017: 11.6 was successfully released in production (Australia). Learn more about the release.

September 8, 2017: We would like to reassure customers that use Equifax’s eID Verification service through eSignLive that Equifax’s recent cybersecurity incident does NOT impact our system or its security. Please contact your Equifax rep directly for any further information on this matter.

September 7, 2017: The eSignLive US Classic environment experienced performance issues. This has been resolved.

September 1, 2017: The eSignLive Fedramp environment experienced performance issues. This has been resolved.

September 1, 2017: 11.6 was successfully released in sandbox (Canada, US 11.0). Learn more about the release.

August 28, 2017: 11.6 was successfully released in preview (US). Learn more about the release.

August 20, 2017: The Canadian Production (11.0) instance was successfully updated to apply additional security patches.

August 20, 2017: The US Production (11.0) instance was successfully updated to apply additional security patches.

August 20, 2017: The US Production (10.13) instance was successfully updated to apply additional security patches and database optimizations.

August 18, 2017: The eSignLive US Classic environment experienced brief performance issues. This has been resolved.

August 17, 2017: 11.5 was successfully released in production (US). Learn more about the release.

August 16, 2017: The US Sandbox (11.0) instance was successfully updated to apply additional security patches.

August 16, 2017: 11.5 was successfully released in production (Canada). Learn more about the release.

August 16, 2017: The European Production instance was successfully updated to apply additional security patches.

August 16, 2017: 11.5 was successfully released in production (Europe). Learn more about the release.

August 15, 2017: The Australian Production instance was successfully updated to apply additional security patches.

August 15, 2017: The US Sandbox instance (10.13) was successfully updated to apply additional security patches.

August 15, 2017: 11.5 was successfully released in production (Australia). Learn more about the release.

August 14, 2017: The Canadian Sandbox instance was successfully updated to apply additional security patches.

August 13, 2017: An unplanned maintenance was performed on the Europe instance of eSignLive between 1:00am and 1:41am (BST) during which access may have been unavailable.

August 11, 2017: Some customers on the US instance of eSignLive reported issues with uploading MS Word (.doc, .docx) documents to the service. This has now been resolved.

August 11, 2017: The eSignLive Australia environment experienced performance and access issues. This has been resolved.

August 10, 2017: The eSignLive Europe environment experienced performance issues. This has been resolved.

August 7, 2017: 11.5 was successfully released in sandbox (Canada, US 11.0). Learn more about the release.

August 4, 2017: The eSignLive EU environment experienced access issues. This has been resolved.

August 2, 2017: The eSignLive US Classic environment experienced access issues. This has been resolved.

July 28, 2017: 11.5 was successfully released in preview (US). Learn more about the release.

July 27, 2017: The eSignLive Canada environment experienced intermittent issues. This has been resolved.

July 27, 2017: Our cloud hosting provider for the US Classic 10.x environment was experiencing network issues. This has been resolved.

July 26, 2017: The eSignLive FedRAMP environment encountered intermittent performance issues. This has been resolved.

July 20, 2017: 11.4 was successfully released in production (US). Learn more about the release.

July 19, 2017: 11.4 was successfully released in production (Canada). Learn more about the release.

July 18, 2017: 11.4 was successfully released in production (Europe). Learn more about the release.

July 17, 2017: 11.4 was successfully released in production (Australia). Learn more about the release.

July 11, 2017: 11.4 was successfully released in sandbox (Canada, US 11.0). Learn more about the release.

July 9, 2017: The Canadian Production (11.0) instance was successfully updated to apply additional security patches.

July 9, 2017: The US Production (11.0) instance was successfully updated to apply additional security patches.

July 9, 2017: The US Production (10.13) instance was successfully updated to apply additional security patches and database optimizations.

July 5, 2017: The US Sandbox (11.0) instance was successfully updated to apply additional security patches.

July 4, 2017: The European Production instance was successfully updated to apply additional security patches.

July 4, 2017: 11.4 was successfully released in preview (US). Learn more about the release.

July 4, 2017: The Australian Production instance was successfully updated to apply additional security patches.

July 4, 2017: The US Sandbox instance (10.13) was successfully updated to apply additional security patches.

July 3, 2017: The Canadian Sandbox instance was successfully updated to apply additional security patches.

June 30, 2017: Some Classic US customers may have experienced intermittent performance issues. This issue has been resolved.

June 30, 2017: Some Fedramp customers may have experienced access issues. This issue has been resolved.

June 29, 2017: Some Fedramp customers may have experienced access issues. This issue has been resolved.

June 28, 2017: Some Classic US customers may have experienced intermittent performance issues. This issue has been resolved.

June 27, 2017: 11.3.2 was successfully released in production (Australia, Europe) (up to 3 minutes downtime). Learn more about the release.

June 27, 2017: Some Canadian users may have experienced problems uploading Word documents. This issue has been resolved.

June 25, 2017: 11.3.2 was successfully released in production (Canada, US 11.0) (up to 3 minutes downtime). Learn more about the release.

June 21, 2017: 11.3.2 was successfully released in sandbox (Canada, US 11.0) (up to 3 minutes downtime). Learn more about the release.

June 15, 2017: 11.3.2 was successfully released in preview (US 11.0) (up to 3 minutes downtime). Learn more about the release.

June 14, 2017: 11.3.1 was successfully released in sandbox (US 11.0) (no downtime). Learn more about the release.

June 14, 2017: 11.3.1 was successfully released in preview (US) and sandbox (Canada) (no downtime). Learn more about the release.

June 14, 2017: 11.3 was successfully released in sandbox (Canada) (no downtime). Learn more about the release.

June 12, 2017: 11.3 was successfully released in sandbox (US) (no downtime). Learn more about the release.

June 7, 2017: Some US FedRAMP may have experienced access issues. This issue has been resolved.

June 6, 2017: Some US FedRAMP may have experienced access issues. This issue has been resolved.

June 4, 2017: The US FedRAMP instances was successfully updated to enhance the infrastructure of the service.

June 4, 2017: The US Production instances (10.13 and 11.0) were successfully updated to apply additional security patches.

June 4, 2017: The Canadian Production instance was successfully updated to apply additional security patches.

June 2, 2017: 11.3 was successfully released in preview (US) (no downtime). Learn more about the release.

May 31, 2017: The European Production instance was successfully updated to apply additional security patches.

May 31, 2017: The Australian Production instance was successfully updated to apply additional security patches.

May 31, 2017: The US Sandbox instance (11.0) was successfully updated to apply additional security patches.

May 30, 2017: The US Sandbox instance (10.13) was successfully updated to apply additional security patches.

May 29, 2017: The Canadian Sandbox instance was successfully updated to apply additional security patches.

May 24 2017: 11.2 was successfully released in production (Europe) (no downtime). Learn more about the release.

May 24 2017: 11.2 was successfully released in production (Australia) (no downtime). Learn more about the release.

May 23, 2017: 11.2 was successfully released in production (US) (no downtime). Learn more about the release.

May 19, 2017: 11.2 was successfully released in production (Canada) (no downtime). Learn more about the release.

May 12, 2017: 11.2 was successfully released in sandbox (US, Canada) (no downtime). Learn more about the release.

April 30, 2017: The US Production instances (10.13 and 11.0) and Canadian Production instance were successfully updated to apply additional security patches.

April 28, 2017: 11.2 was successfully released in preview (US) (no downtime). Learn more about the release.

April 28, 2017: 11.1.1 was successfully released in sandbox (US, Canada) (no downtime).

April 27, 2017: 11.1 was successfully released in production (Australia) (no downtime). Learn more about the release.

April 27, 2017: 11.1 was successfully released in production (Europe) (no downtime). Learn more about the release.

April 27, 2017: The US Sandbox instance was successfully updated to apply additional security patches.

April 26, 2017: The European Production instance was successfully updated to apply additional security patches.

April 26, 2017: The Australian Production instance was successfully updated to apply additional security patches.

April 25, 2017: The US Sandbox instance was successfully updated to apply additional security patches.

April 24, 2017: 11.1 was successfully released in production (US) (no downtime). Learn more about the release.

April 24, 2017: The Canadian Sandbox instance was successfully updated to apply additional security patches.

April 21, 2017: Our cloud infrastructure provider in Europe, IBM Softlayer, completed its maintenance to remediate security vulnerabilities.

April 21, 2017: 11.1 was successfully released in production (Canada) (no downtime). Learn more about the release.

April 14, 2017: 11.1 was successfully released in sandbox (US, Canada) (no downtime). Learn more about the release.

April 10, 2017: The 10.13.15 patch was successfully released in production (US) (no downtime). Learn more about the release.

April 9, 2017: As of April 9, 2017, we increased the minimum security requirements and dropped support for older ciphers, which are, by today’s standards, considered insecure. Learn more.

April 9, 2017: The US production instance (10.13) was successfully updated with additional database optimizations.

April 7, 2017: The 10.13.15 patch was successfully released in sandbox (US) (no downtime).

April 3, 2017: Trust Center uptime monitor for Canada fixed.

April 2, 2017: 11.0 deployment (11.0.6 build) to eSignLive Canada in production successfully completed (5:13am ET).

April 2, 2017: 11.0 deployment (11.0.6 build) to eSignLive Canada in production started (12:04am ET).

March 28, 2017: The 11.0.6 patch was successfully released in production (Australia) (no downtime). Learn more about the release.

March 27, 2017: The 11.0.6 patch was successfully released in production (Europe) (no downtime). Learn more about the release.

March 27, 2017: The 11.0.6.1 patch was successfully released in sandbox (Canada) (no downtime).

March 24, 2017: The 11.0.6 patch was successfully released in production (US) (no downtime). Learn more about the release.

March 24, 2017: Some US customers may have experienced brief intermittent issues. This issue has been resolved.

March 24, 2017: Some Canadian and Australian customers may have experienced intermittent issues due to maintenance by our cloud infrastructure provider. This issue has been resolved.

March 23, 2017: Customers in Europe may have experienced intermittent access issues.

March 17, 2017: The 11.0.6 patch was successfully released in sandbox (US, Canada) (no downtime).

March 5, 2017: The US and Canadian production instances were successfully updated to apply additional security patches.

March 1, 2017: The 11.0.5 patch was successfully released in production (Europe) (no downtime). Learn more about the release.

March 1, 2017: UPDATE 3: Email service from our provider, Amazon Web Services (AWS), has been restored and eSignLive email notifications are now operating normally. All emails have been sent.

March 1, 2017: The US sandbox instance (11.0) was successfully updated to apply additional security patches.

March 1, 2017: The European production instance was successfully updated to apply additional security patches.

February 28, 2017: UPDATE 2: Service has been restored and verified. Please contact our support team if you encounter any further issues. We thank you for your patience in this matter.

February 28, 2017: UPDATE 1: Customers reported experiencing issues with email notifications. This was the result of our service provider, Amazon Web Services (AWS), encountering issues with their email service. Recovery of the email service in progress.

February 28, 2017: The Australian production instance was successfully updated to apply additional security patches.

February 28, 2017: The US sandbox instance (10.13) was successfully updated to apply additional security patches.

February 27, 2017: Signers in US (New UI) may have experienced intermittent performance issues.

February 27, 2017: The 11.0.5 patch was successfully released in production (Australia) (no downtime). Learn more about the release.

February 27, 2017: The Canadian sandbox instance was successfully updated to apply additional security patches.

February 24, 2017: The 11.0.5 patch was successfully released in production (US) (no downtime). Learn more about the release.

February 23, 2017: eVault Manager was successfully released in sandbox US.

February 18, 2017: 11.0 was successfully released in sandbox Canada.

February 16, 2017: The 10.13.14 patch was successfully released in production (US, Canada) (no downtime). Learn more about the release.

February 14, 2017: Customers in Europe may have experienced intermittent performance issues.
February 10, 2017: Customers in US may have briefly experienced access issues.

February 9, 2017: The 10.13.14 patch was successfully released in sandbox (US, Canada) (no downtime).

January 31, 2017: The 11.0.4 patch was successfully released in production (Europe) (no downtime). Learn more about the release.

January 31, 2017:  Customers in Australia may have experienced erroneous error messages.

January 31, 2017: The 11.0.4 patch was successfully released in production (US) (no downtime). Learn more about the release.

January 30, 2017: The 11.0.4 patch was successfully released in production (Australia) (no downtime). Learn more about the release.

January 29, 2017: The Canadian production instance was successfully updated to apply additional security patches.

January 29, 2017: The US production instance was successfully updated to apply additional security patches and database optimizations.

January 25, 2017: The US sandbox instance was successfully updated to apply additional security patches.

January 25, 2017: The Europe production instance was successfully updated to apply additional security patches.

January 24, 2017: Customers in Europe and Australia may have experienced delays with email notifications.

January 24, 2017: The Australian production instance was successfully updated to apply additional security patches.

January 24, 2017: The US sandbox instance was successfully updated to apply additional security patches.

January 23, 2017: The Canadian sandbox instance was successfully updated to apply additional security patches.

January 18, 2017: The 11.0.4 patch was successfully released in sandbox (US) (no downtime).

January 11, 2017: The 10.13.13 patch was successfully released in production (US, Canada) (no downtime).

January 10, 2017: The 10.13.13 patch was successfully released in sandbox (US, Canada) (no downtime).

December 21, 2016: The Australian production instance was successfully updated to apply additional security patches.

December 21, 2016: Some customers may have experienced availability issues in the Australian production instance of eSignLive.

December 21, 2016: The 10.13.12.1 patch was successfully released in sandbox (Canada) (no downtime).

December 19, 2016: Customers may have experienced delays with SMS notifications.

December 18, 2016: The US and Canadian production instances were successfully updated to apply additional security patches and database optimizations.

December 14, 2016: Some customers may have experienced intermittent availability issues in the Canadian production instance of eSignLive.

December 14, 2016: The Australian and European production instances were successfully updated to apply additional security patches.

December 12, 2016: Some customers may have experienced intermittent availability issues in the Australian production instance of eSignLive.

December 12, 2016: The US and Canadian sandbox instances were successfully updated to apply additional security patches.

December 9, 2016: The US sandbox instance was successfully updated to apply additional security patches.

December 9, 2016: The 10.13.12 patch was successfully released in production (US, Canada) (no downtime).

December 5, 2016: The 10.13.12 patch was successfully released in sandbox (US, Canada) (no downtime).

December 2, 2016: Our cloud infrastructure provider IBM SoftLayer has completed its maintenance to the Canadian and European production instances.

December 1, 2016: Some customers may have experienced intermittent availability issues in the Classic US production instance of eSignLive.

November 24, 2016: The 11.0.3. patch was successfully released in production (US) (downtime up to 2 hours). Learn more about the release. 

November 23, 2016: The 11.0.3. patch was successfully released in production (Europe) (no downtime). Learn more about the release. 

November 21, 2016: Our cloud infrastructure provider IBM SoftLayer has completed its maintenance to the Canadian, Australian, and European production instances.

November 16, 2016: Some US customers may have experienced intermittent SMTP delivery issues. Issue is now resolved.

November 14, 2016: The 11.0.3.1 patch was successfully released in sandbox (US) (no downtime). Learn more about the release. 

November 13, 2016: The US production instance was successfully updated to apply additional security patches and database optimizations.

November 9, 2016: The US sandbox instance was successfully updated to apply additional security patches.

November 8, 2016: The 11.0.3 patch was successfully released in sandbox (US) (no downtime). Learn more about the release. 

November 8, 2016: The Canadian sandbox instance was successfully updated to apply additional security patches.

October 28, 2016: The 10.13.11 patch was successfully released in production (US, Canada) (no downtime). Learn more about the release. 

October 26, 2016: The 10.13.11 patch was successfully released in sandbox (US, Canada) (no downtime). Learn more about the release. 

October 19, 2016: Some US customers may have experienced intermittent issues between 8:42pm and 8:51pm ET. Issue is resolved.

October 17, 2016: Some Canadian customers may have experienced intermittent performance issues. Issue is resolved.

October 13, 2016: The certificate provider, GlobalSign, has experienced technical issues which was causing some sporadic false warning/error message to display when accessing our app website. They have addressed the problem but due to browser caching, some customers may be still receiving false warnings. The cache can be cleared manually or will eventually be cleared in a number of days – typically in less than one week. To manually clean your cache, please follow this link and restart all browsers . Issue is resolved.

October 12, 2016: The European production instance was successfully updated to apply additional security patches.

October 12, 2016: The Australian production instance was successfully updated to apply additional security patches.

October 9, 2016: The Canadian and US production instances were successfully updated to apply additional security patches.

October 3, 2016: The Canadian and US sandbox instances were successfully updated to apply additional security patches.

September 29, 2016: Some US customers may have experienced intermittent issues between 4:42pm and 5:33pm ET. Issue is resolved.

September 29, 2016: The US sandbox instance was successfully updated to apply additional security patches.

September 25, 2016: Some US customers may have experienced issues when clicking to sign. Issue is resolved.

September 20, 2016: Our cloud infrastructure provider, IBM SoftLayer, completed maintenance of its service (1-3am AEST – Australian production instance only).

September 18, 2016: The 10.13.10 patch was successfully released in production (US, Canada) (no downtime). Learn more about the release. 

September 15, 2016: The 10.13.10 patch was successfully released in sandbox (US, Canada) (no downtime). Learn more about the release. 

September 15, 2016: Our cloud infrastructure provider IBM SoftLayer has completed the first phase of its maintenance to the Australian production instance.

September 13, 2016: The 10.13.9.1 patch was successfully released in production (US, Canada) (no downtime). Learn more about the release. 

September 9, 2016: The 10.13.9.1 patch was successfully released in sandbox (US, Canada) (no downtime). Learn more about the release. 

September 8, 2016: Users of our US Classic instance may have experienced delays with callbacks and emails. Issue is resolved.

September 1, 2016: Users of our US Classic instance may have experienced delays with callbacks and emails. Issue is resolved.

August 31, 2016: The European production instance was successfully updated to apply additional security patches.

August 31, 2016: The Australian production instance was successfully updated to apply additional security patches.

August 28, 2016: The Canadian and US production instances were successfully updated to apply additional security patches.

August 25, 2016: The Canadian and US sandbox instances were successfully updated to apply additional security patches.

August 24, 2016: The Canadian and US sandbox instance were successfully updated to apply additional security patches.

August 17, 2016: The 11.0.2 patch was successfully released in production (US) (no downtime). Learn more about the release. 

August 12: 2016: The 11.0.2 patch was successfully released in production (Australia) (no downtime).  Learn more about the release. 

August 12, 2016:  The 11.0.2 patch was successfully released in production (Europe) (no downtime).  Learn more about the release. 

August 3, 2016: The 11.0.2 patch was successfully released in sandbox (US) (no downtime).  Learn more about the release. 

July 26, 2016: The European production instance was successfully updated to apply additional security patches.

July 26, 2016: The Australian production instance was successfully updated to apply additional security patches.

July 25, 2016: Our cloud infrastructure provider IBM SoftLayer has completed its maintenance to the Canadian, Australian, and European production instances.

July 24, 2016: The Canadian and US production instances were successfully updated to apply additional security patches.

July 22, 2016The 10.13.9 patch was successfully released in production (US, Canada) (no downtime). Learn more about the release. 

July 21, 2016: The 11.0 patch was successfully released in sandbox (US) (no downtime). Learn more about the release.

July 20, 2016: Some customers may have experienced intermittent issues on some instances of eSignLive.

July 20, 2016: The 10.13 patch was successfully released in sandbox (US) (no downtime). Learn more about the release. 

July 19, 2016: Some customers may have experienced intermittent issues on some instances of eSignLive.

July 19, 2016: The 10.13 patch was successfully released in sandbox (Canada) (no downtime). Learn more about the release. 

July 16, 2016: Our cloud infrastructure provider IBM SoftLayer has completed its maintenance to the Australian production instance (no downtime)

July 16, 2016: The Australian and European production instances were successfully updated to convert from a single-node deployment to HA (high availability)

July 15, 2016: The US production instance was successfully updated to apply additional security patches.

July 12, 2016The 10.13.9 patch was successfully released in sandbox (US, Canada) (no downtime). Learn more about the release. 

July 12, 2016: The AU production instance was successfully updated with Australian Doc Engines to now use new HSMs in Amazon US-West (minimal service impact; service restarted may be required)

July 5, 2016: The 11.0.1 patch was successfully released in production (Europe) (no downtime). Learn more about the release.

July 3, 2016: The 11.0.1 patch was successfully released in production (US) (no downtime). Learn more about the release.

June 22, 2016: Our cloud infrastructure provider IBM SoftLayer has completed its maintenance to the Canadian and Australian production instances. Type of maintenance: Performance/Endurance File and Block Storage Service Maintenance (non-service impacting)

June 23, 2016: Our cloud infrastructure provider IBM SoftLayer has completed its maintenance to the European and Australian production instances. Type of maintenance: Performance/Endurance File and Block Storage Service Maintenance (non-service impacting)

June 27, 2016: Our cloud infrastructure provider IBM SoftLayer has completed its maintenance to the Canadian production instance. Type of maintenance:SAN-Based VSI Storage Service Maintenance (no downtime)

June 20, 2016: The 11.0.1 patch was successfully released in production (Australia) (no downtime). Learn more about the release.

June 19, 2016: Our cloud infrastructure provider IBM SoftLayer has completed the service restart to the Canadian production instance in preparation for this week’s maintenances

June 17, 2016: Our cloud infrastructure provider IBM SoftLayer has completed its maintenance to the European production instance to remediate security vulnerabilities.

June 16, 2016: The 11.0.1 patch was successfully released in sandbox (US) (no downtime). Learn more about the release.

June 16, 2016: Integrated customers using the Canadian production instance of eSignLive may have experienced a brief issue with the API.

June 13, 2016: Customers on the US production instances of eSignLive who were experiencing issues accessing certain packages has been resolved. The affected packages should now be updated in your account.

June 8, 2016: The 10.13.8 patch was successfully released in production (US, CAD) (no downtime). Learn more about the release. 

June 6, 2016: The 10.13.8 patch was successfully released in sandbox (US, CAD) (no downtime). Learn more about the release. 

June 5, 2016: The US production instances of eSignLive were successfully updated to apply additional database optimizations.

May 22, 2016: The Canadian production instances of eSignLive were successfully updated to apply additional security patches.

May 19, 2016: The AU production instances of eSignLive were successfully updated to apply additional security patches.

May 18, 2016: Customers on the US instance of eSignLive experienced issues. This has now been successfully resolved.

May 18, 2016: The 10.13.7 patch was successfully released in production (US, CAD) (no downtime). Learn more about the release. 

May 17, 2016: The EU production instances of eSignLive were successfully updated to apply additional security patches.

May 16, 2016: Some Canadian production customers may have experienced intermittent issues. This has now been successfully resolved.

May 15, 2016: The US production instances of eSignLive were successfully updated to apply additional security patches.

May 12, 2016: The sandbox instances of eSignLive (US, CAD) were successfully updated to apply additional security patches.

May 11, 2016: The 10.13.7 patch was successfully released in sandbox (no downtime). Learn more about the release. 

April 29, 2016: Some US production customers may have experienced intermittent slowness issues. This has now been successfully resolved.

April 28, 2016: Some US production customers may have experienced intermittent slowness issues. This has now been successfully resolved.

April 17, 2016: The sandbox and production instances of eSignLive were successfully updated to apply additional security patches.

April 14, 2016: The 10.13.5 patch was successfully released in production (no downtime). Learn more about the release. 

April 13, 2016: The 10.13.5 patch was successfully released in sandbox (no downtime). Learn more about the release. 

April 13, 2016: Some US production customers may have experienced intermittent issues. This has now been successfully resolved.

April 12, 2016: Some Canadian integrated customers may have experienced intermittent issues. This has now been successfully resolved.

April 12, 2016: The sandbox instances of eSignLive were successfully updated to apply additional security patches.

April 8, 2016: The 10.13.4 patch was successfully released in production (no downtime). Learn more about the release. 

April 7, 2016: The 10.13.4 patch was successfully released in sandbox (no downtime). Learn more about the release. 

March 6, 2016: Some Professional Plan customers may have experienced an issue logging in to eSignLive or creating packages. This issue was successfully resolved.

March 6, 2016: The production instances of eSignLive were successfully updated to apply additional security patches.

March 3, 2016: The sandbox instances of eSignLive were successfully updated to apply additional security patches.

February 21, 2016: The 10.13.3 patch was successfully released in production (no downtime). Learn more about the release. 

February 18, 2016: The 10.13.3 patch was successfully released in sandbox (no downtime). Learn more about the release. 

February 14, 2016: The US production instances of eSignLive were successfully updated to apply additional security patches.

February 10, 2016: The US sandbox instances of eSignLive were successfully updated to apply additional security patches.

February 9, 2016: The Canadian sandbox instances of eSignLive were successfully updated to apply additional security patches.

January 24, 2016: The 10.13.2 patch was successfully released in production (no downtime). Learn more about the release. 

January 20, 2016: The 10.13.2 patch was successfully released in sandbox (no downtime). Learn more about the release. 

January 10, 2016: A new set of minimum security requirements is now effective in production. Learn more.

January 10, 2016: The 10.13.1 patch was successfully released in production (no downtime). Learn more about the release. 

December 13, 2015: Our cloud infrastructure provider in Canada, IBM SoftLayer, completed its maintenance to remediate security vulnerabilities.

December 10, 2015: The Canadian sandbox instance of eSignLive was successfully updated to apply database optimizations to the system.

December 6, 2015: The US and Canadian production instances of eSignLive were successfully updated to apply additional security patches and database optimizations to the system.

December 2, 2015: A new set of minimum security requirements is now effective in sandbox. Learn more. These requirements will be applied to production on January 10, 2016.

November 16, 2015: Some customers may have experienced intermittent availability issues in the US production instance of eSignLive. The issues were successfully resolved.

November 15, 2015: The 10.13 release was successfully deployed in production (no downtime). Learn more about the release. 

November 15, 2015: The US and Canadian production instances of eSignLive were successfully updated to apply database optimizations to the system.

November 6, 2015: The 10.13 release was successfully deployed in sandbox (no downtime). Learn more about the release. 

October 30, 2015: The Canadian sandbox instance of eSignLive was successfully updated to enhance the security of the service.

October 25, 2015: The US and Canadian production instances of eSignLive were successfully updated to enhance the security of the service.

October 24, 2015: Our cloud infrastructure provider in Canada, IBM SoftLayer, completed its maintenance to remediate security vulnerabilities.

October 21, 2015: The 10.10.2.3 patch was successfully released in production (no downtime). Learn more about the release. 

October 20, 2015: The 10.10.2.3 patch was successfully released in sandbox (no downtime). Learn more about the release. 

Please visit the eSignLive documentation site for release notes.