US Bank uses e-signatures for in-branch lendingE-Signatures for In-branch Lending

Before

  • Manual, paper-based loan processing of consumer and SMB loans caused errors which were costly and time-consuming to correct, created a negative customer experience, and led to downstream legal risks.

After

  • Reduced loan exceptions by 90 percent
  • Decreased future risk by over 50 percent
  • Eliminated 80 percent of document handling costs representing millions of dollars
  • Gave back 95,000 hours of selling time to bankers