Signature Mortgage eSignature

About Signature Mortgage

Delivering exceptional customer service has been a priority for Signature Mortgage since opening its doors in1996. That’s why over 20,000 families across Ohio have placed their trust and confidence in them for their home financing, and why they were featured in the book, “Small Giants – Companies that Choose To Be Great Instead of Big”. That’s also why Signature Mortgage turned to eSignLive to make it even easier for their customers to apply for a loan.

The Goal

Gain a competitive edge in the cut-throat mortgage industry by focusing on improving the customer experience. Reduce the processing time and errors associated with getting over 32 documents signed as part of the mortgage application process.

The Solution

Enable customers to complete the application process from the convenience of their home or office by enabling them to review and sign documents electronically over the web.

The Benefits

  • Increased loan volume by 100%
  • Reduced loan processing time from 7 – 10 days to 24 – 48 hours
  • Loans are closed in < 20 days – that’s 50% faster than industry average
  • Reduced shipping costs by 85%