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How E-Signatures on the Cloud Provide a Better Customer Experience in Banking

  • The goal: Provide new customers with a smooth and simple banking experience from day one – and find an easier way for existing customers to begin using new products
  • The problem: When new customers join a bank, there is a lot of paperwork involved in the transition. Delivery by mail, courier or fax slows down the process, particularly if changes or addendums are necessary. This frustrates customers and sometimes paperwork is never completed at all
  • The solution: Use the Silanis eSignLive™ cloud e-signature service to enable customers to sign online
  • The results: Signature Bank has cut processes from days to only minutes and increased completion rates, reduced errors in documents, and boosted customer satisfaction
Signature Bank, one of the largest privately funded banks in Illinois, offers a comprehensive suite of personal and commercial banking and treasury management services. The bank is committed to putting the relationship first by being local, personal, and committed to its customers. Signature Bank saw an opportunity to make this process easier for its customers and secure a competitive advantage by managing these documents available electronically – something almost unheard of in the banking industry.
"We want our customers to appreciate a smooth and simple banking experience with Signature Bank from day-one and this eliminates all of the complexity that comes with switching banks and adding products. Now we are getting back documents more quickly and accurately and with much less effort on the part of our customer." -Anne C. Doligale, Senior Vice President Signature Bank
After reviewing services provided by various vendors, Signature Bank chose Silanis eSignLive because it was imperative that everything stay secure and confidential. The bank employs both a passcode and electronic signature on all documents. In addition to collecting ironclad signatures and tamper-evident seals, the bank also uses the Silanis eSignLive cloud service to gather the data required in forms. By using eSignLive’s reusable templates and e-delivery system, Signature Bank has decreased the time it takes to complete financial transactions. Customers are able to sign anywhere, anytime from any web-enabled device with the comfort in knowing that eSignLive’s patented Process Reviewer™ audit trail technology is secure, strong and legal. Presently the bank is using Silanis eSignLive on all treasury management for its commercial customers, including collections, disbursements, concentration, investment and funding activities. The process has been so successful, Signature Bank is considering implementing Silanis cloud e-signatures for commercial lending.