Donegal Insurance Group, a mid-sized insurer that offers P&C policies in 22 states recently rolled out electronic signatures to its 2,500 independent agents. Like other insurers, Donegal has been eager to eliminate paper from its new business processes. Adding e-signatures to the agent portal made good sense. But to implement e-signatures, they had to address four key questions about ownership, requirements, rollout and adoption:
- Who should take the lead and “own” the e-signature solution?
- What requirements should you consider when adopting e-signatures?
- How should you roll out your e-signature solution?
- How will you encourage adoption?
Their answers provide insights that can help any insurer looking to deliver a better experience for customers and independent agents.