Celent | The US Open: Looking at Mobile Account Opening at US Banks

In this analyst report, Celent evaluated the mobile account opening experiences at some of the top banks in the U.S. The goal of the evaluation was to determine the difficulty of opening a new account at the financial institution entirely through a mobile device. Celent reviewed these processes solely from the perspective of the customer. Customers do not understand the legacy and regulatory challenges facing financial institutions, and as such, these influences did not factor into the evaluation.

In this study, you will learn:

  • How mobile account opening processes compare across 19 banks of different sizes
  • The seven steps in an account opening process and the challenges digitizing them
  • Celent's recommendations on how to achieve an end-to-end mobile account opening process

Celent

Phone

I would like to receive communications from OneSpan and consent to the processing of my personal data. I understand I may unsubscribe at any time.

To view how we process and manage your personal information, please visit our Privacy Policy