Carrier Agent Channel Case Study

This Fortune 1000 life insurance company equipped their financial representatives and clients with the ability to complete and sign their insurance applications electronically. After two years of success and wide adoption, the company has now enabled e-signatures for all of its term, universal, and whole life insurance applications as well as disability insurance, Medicare supplement plans, and annuity policy.

Today, this life insurance company is e-signing 75% of their applications.

Adoption Surges with Improved Customer Experience

Business Objectives - Make it easier for customers and representatives to do business.

The Problem - Manual processing of applications led to write-backs and delays. Applications returned with missing documents, data and signatures

The Solution - Equip 2,200 captive representatives with web-based, e-signature solution and e-signing pads

The Results - 95 percent of agents are now using the e-app, with 75 percent of applications being e-signed