Available for OneSpan Sign Professional and Enterprise Plans
- Public Cloud
Use OneSpan Sign in the cloud for maximum flexibility and cost savings. Our solution can be hosted in any one of the growing number of global cloud locations and provides best-in-class security to ensure your company and customer data are safe and secure.
- Private Cloud
Deploy a dedicated hosted instance of OneSpan Sign in a private cloud for your organization.
Deploy and manage OneSpan Sign on your organization’s own infrastructure for maximum control.
- Combination of Above
OneSpan Sign can be deployed in a public or private cloud, as well as on-premises behind your company’s firewall. Our unified e-signature platform gives you the flexibility to choose how and where you want to deploy the service. Change at any time as your needs and policies change.
Performance and Availability
- Global Data Centers
OneSpan Sign is hosted in the US, Canada, EU, and Australia to meet in-country data residency requirements and ensure minimal data latency. By leveraging the global data center networks of our cloud infrastructure partners, we can quickly deploy new instances of OneSpan Sign virtually anywhere in the world
- > 99.99% uptime
Each instance of OneSpan Sign is hosted on redundant and resilient cloud infrastructures, enabling us to deliver 99.99% uptime to our customers and users worldwide.
- Service Availability Status
OneSpan Sign publishes and updates the service availability status on the Trust Center in real-time, for all global OneSpan Sign environments. View the uptime percentages on the Trust Center.
- Load Tested to a Capacity of 3 billion Documents per Year
Our platform is load tested for the most voluminous usage scenarios. This ensures you can process large volumes of business transactions while maintaining optimal response times.
Security and Compliance
- Compliance Standards
As a security-conscious organization, we are committed in meeting stringent international standards on information security by being ISO/IEC 27001 certified. OneSpan Sign also meets rigorous requirements for cloud security and the protection of personal information (customer data) in the cloud by being the first and only e-signature provider to achieve ISO/IEC 27017 and ISO/IEC 27018 certification.
OneSpan Sign has successfully completed the rigorous SOC 2 Type II security audit. Our service is continuously monitored and protected against unauthorized access, use, and modification to keep your company and customer data safe and secure. Download a summary of the auditor’s report on the Trust Center.
In addition, OneSpan Sign is available in a FedRAMP-compliant cloud to provide a standardized approach to security assessment, authorization, and monitoring for cloud services used by U.S. federal agencies.
For the U.S. healthcare industry, OneSpan Sign is compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Read more about our security and compliance standards.
- User Authentication
OneSpan Sign supports a wide variety of authentication options, providing the flexibility to adapt authentication to your business process and requirements. Our solution supports the following authentication methods: email, SMS text code, 3rd party knowledge-based authentication (KBA) services, personal digital certificates (i.e., stored on national eID cards, CAC/PIV smartcards, etc.), derived credentials, facial and fingerprint biometrics, 3rd party ID verification services (e.g., iDIN), as well as support for OneSpan's Digipass® line of multifactor authentication solutions.
Download our white paper for guidance on how to select the right user authentication techniques for your transactions.
- Digital Certificates
OneSpan Sign can leverage digital certificates issued by third-party Trust Service Providers (TSPs), including Certificate Authorities (CAs), or by your own public key infrastructure (PKI). We support digital certificates stored on the user’s system, government-issued smart cards (e.g., CAC/PIV, national eIDs, etc.), and hardware tokens to authenticate the identity of users. Learn more about digital signatures and certificates.
OneSpan Sign complies with ESIGN, UETA, eIDAS Regulation in the EU, and other e-sign regulations around the world. Download our Global E-Signatures eBook for information on e-signature laws around the world.
- Vendor-independent Audit Trails
Each signature is secured with a digital signature that securely links the signer to the document to ensure accuracy and prove compliance.
Our solution offers a complete audit trail report capturing who signed, in what order, at what time, and where. Audit trails are embedded in the document and travel everywhere with the record seamlessly. Records can be stored in any system of your choice.
OneSpan Sign is the only e-signature solution to offer a visual audit trail that captures and replays the entire signing process from start to finish – as experienced by signers.
Optimized Signing Experience
- White-labeling & Anti-phishing
Completely white-label the e-signature process and put your brand front and center on web pages and emails for your signers. Add your logo and customize the email content and sender domain to reflect your brand and retain full control over the look-and-feel of your web application. A fully branded transaction reinforces customer trust and ensures you achieve the highest adoption rates.
White-labeling also protects your brand and your customers and deters sophisticated phishing scammers from making you their next target.
- Multi-device and Channel Ready
Provide the best signer experience for any channel and process – whether that’s online, on a mobile device, in a call center, in-branch, or in-person.
OneSpan Sign is mobile-optimized and can automatically detect small form factor devices such as smart phones.
- Remote and In-person Signing
Send documents for signature and let recipients e-sign either remotely, online, or in a face-to-face scenario.
- Mobile Signature Capture
Turn your signer’s mobile device into a mobile signature capture pad to capture handwritten signatures. OneSpan Sign includes cross-device support for desktop users to e-sign from their mobile device. No app or plug-in required.
Forms and Workflow
- Forms and Reusable Templates
Accelerate the document preparation process by using templates, layouts, and text tags for your frequently used documents. Set up signature and field placements to reduce the number of steps to get documents out for e-signing.
Advanced form functionality includes check boxes, radio buttons, drop-down lists, text boxes, and more.
- Transaction Management
Get full control over who sees each document with our workflow and document visibility features.
Monitor the progress of your transactions and manage and archive transactions in OneSpan Sign and/or your system of record. Reports and dashboards allow you to view and track e-sign transactions.
- Groups and Permissions
Manage role-based signing rules using groups and permissions. Requests for signatures can be managed, delegated, and shared among members of a group.
- Signer Attachments
Prompt your signers to attach supporting documentation during the e-signing process, such as a photo of a driver's license or additional PDF documents.
International and Support
- Global language Support
OneSpan Sign supports English, French, Dutch, Spanish, German, Japanese, Portuguese, Italian, Russian, Chinese (simplified and traditional), Korean, Danish, and Greek for both senders and signers.
- Developer Community
The OneSpan Sign Developer Community is a free online resource with access to developer tools, complete API/SDK documentation, sample code, and an open peer forum. Join the community to get started with your free, unlimited sandbox account.
- Technical Support
We provide email, phone, and live chat technical support to troubleshoot your product-related issues until the problem is resolved. We also provide access to online documentation with complete deployment and user guides to help you quickly get started.
For users who prefer to learn at their own pace, visit the Support Center for video tutorials, FAQs, and step-by-step instructions.
- Professional Services
Our professional services team is made up of project managers, software architects, technical consultants, and QA experts that can provide guidance and best practices for each step of your e-signature implementation. Learn more.