Your privacy is important to VASCO.  Please read this Privacy Statement before you continue browsing the VASCO website (“Site).

We may update this Privacy Statement from time to time to reflect changes to VASCO’s information handling practices. We encourage you to review this Privacy Statement on a regular basis and whenever you elect to provide personal information to VASCO.


This Privacy Statement describes privacy practices of VASCO and the VASCO group of companies worldwide including eSignLive (“VASCO”) in the collection, processing, use, storage, and disclosure of personal and personally identifiable information (collectively “Information”). This Privacy Statement governs VASCO’s collection and use of Information obtained from or about you online or offline.

VASCO collects, uses, and processes Information as legally permitted, and as requested or consented by you. VASCO strives to handle your Information in a manner consistent with the local privacy laws that apply to you and in the jurisdictions where VASCO operates.

When you use the Site or submit Information via the Site or to VASCO representatives across its offices in the European Union (“EU”), Switzerland, the United States (“US”), Canada, South America, Middle East, and Asia Pacific, you acknowledge that you have read and understood, and agree to be bound by this Privacy Statement and the VASCO Terms of Use or eSignLive Terms of Use. If you submit Information of or about other persons, you represent that you have their consent or authority to consent to this Privacy Statement. To comply with applicable law, VASCO may require that you signify in writing your consent or authority to consent to this Privacy Statement.

You likewise signify consent to VASCO’s use and processing of Information by participating in any VASCO activity, or by not exercising your right to opt-out of marketing communications.

VASCO may have entered into separate written agreements with you that contain specific data protection provisions, in which case, the terms of such other written agreements prevail of general terms of this Privacy Statement in the context of the agreement.

Information that VASCO Collects

Information that VASCO collects may include:

  • your name, business title, contact details such as telephone, mobile, or fax, email and/or postal address when you: communicate electronically, by telephone, or in writing with any VASCO employee or representative; purchase any VASCO product or service from VASCO or a VASCO channel partner; apply or register for any training, certification program, or event involving a VASCO product, service, or promotional activity; subscribe to the VASCO newsletter; are a principal, or director, officer, employee, or representative of a person or entity in the preparation, execution, and/or performance of a contract with VASCO (“Contracting Party”)
  • corporate information of legal entities such as defined under the Data Privacy Act of Switzerland
  • bank account details of a Contracting Party entitled to receive payment from VASCO

VASCO also collects marketing permissions, your consent to the use of cookies and other data collection techniques, your résumé or curriculum vitae if you apply for a job position or inquire about career opportunities, your areas of interest or message topic, your language preferences, or such similar information that VASCO requests.

Why VASCO Collects Information

VASCO collects Information online:

  • to allow access and use of the Site
  • to provide VASCO products, services, technical support, and to resolve Site user problems
  • to communicate with users, respond to inquiries, send administrative information and service notifications
  • to tailor content and improve Site quality and user experience and notify users of changes or updates to the Site
  • to tailor marketing to users’ needs; remarket and advertise to previous Site users; and send users VASCO notifications and communication on current and new products or services and VASCO news updates, programs or events
  • to perform data analysis and anonymisation of personal information
  • to allow participation in community discussion, blogs, chat forums, or message boards
  • to allow access to downloadable materials and third party resources
  • to perform accounting, auditing, billing, reconciliation, and collection activities
  • to process online applications for job vacancies and spontaneous job applications
  • to verify user compliance with the Terms of Use
  • and for VASCO’s business purposes including to test, improve, and develop products and services, and to customize, measure, and enhance effectivity of promotional events and communications to customers; to track marketing campaign results and responses; to enhance security, and to protect VASCO from fraud or other inappropriate conduct.

VASCO collects Information offline:

  • to create or perform a contract
  • to respond to a request or to perform a required activity
  • to communicate news and updates on VASCO products and services
  • to enhance VASCO’s business programs and the relevance of VASCO’s marketing activities, and product and service offerings.

Information Collected Through the Site

VASCO collects both active and passive information online.

Active information may include:

  • your name, company name, job title, salutation
  • email address, home and/or business address, invoice details and shipping address
  • telephone number, mobile number, or other contact information
  • payment service information
  • demographic information such as your gender, postal code, country, industry, preferences, as well as username and password
  • other personal information that you elect to disclose and as VASCO may request from time to time.

Passive information that VASCO may automatically receive as you navigate through the Site or through your use of certain browsers, applications, or devices, and without you actively providing the information, include your IP address, browser and device information and identifier, operating system type and version, location, date, time and time zone, network routing information, equipment versions, and similar information. VASCO employs third party service providers of various technologies that gather select passive information to enable VASCO to conduct statistical analysis for marketing and Site and service enhancement purposes.

Third Party Tracking Technologies and Services

VASCO and third party service providers of tracking technologies gather non-personal information using passive data collection techniques such as cookies, web beacons, tags, and other tools that provide VASCO with site activity data reflecting how you enter, navigate, and leave the pages you visit on and through the Site, the frequency of your visit and length of stay on any part of the Site or third party websites, application or device usage data, and your product or service preference indicated by the number of times and the length of time you view a product.

Cookies are small and sometimes encrypted text files sent from the Site to your browser or hard drive that store bits of information about you and your use of the Site. Cookies allow VASCO to remember the products and services you request, to assist with the downloading or uploading of documents and other materials from and to the Site, to create a more personalized user experience, to analyze Site traffic, and to improve Site content and display. Cookies may last until you close your browser, or until you delete them manually or until they expire. Cookies may collect a unique identifier and store user information such as IP addresses, navigational data, server information, data transfer times, user preferences, and Information including username and password you provide for a user account you establish.

To manage your privacy preferences, you may configure your Internet browser using the “help” function in order to alert you when a cookie is sent or used and allow you the option to accept, reject or remove cookies. You can, in general, manage interest-based advertising or completely opt-out by indicating your choice in If you reject, disable or remove cookies, you might not be able to access certain pages or important functions on the Site.

You may configure your Internet browser using the “help” function to alert you when a cookie is sent or used and allow you the option to accept, reject or remove cookies. You may opt-out of interest-based advertising at If you reject, disable or remove cookies, you might not be able to access certain pages or important functions on the Site.

You may review VASCO’s Cookie Policy describing VASCO’s use of cookies in more detail.

Remarketing tags such as a pixel tag or a clear GIF, and universal website tag are snippets of code that VASCO adds on certain pages of the Site. A tag is a “web beacon” that appears as a clear graphic image of a 1×1 pixel delivered through a web browser or an HTML compliant e-mail client application to a user’s device. VASCO uses these remarketing tags together with cookies to reach previous Site visitors for marketing activities.

Use of data collected with cookies and remarketing tags is governed by this Privacy Statement as to VASCO’s use, and by the respective service providers’ Privacy Policies as to their data use.

Locally shared objects, also called “flash cookies,” are pieces of data that websites using Adobe Flash may store on your computer. VASCO will use the information collected to find out how you navigate the Site. You may disable this function by referring to for information. If you disable or disallow locally shared objects, you might not be able to access certain pages or important functions on the Site.

Internet Protocol (IP) addresses and log files are used to identify server problems, improve Site content, and compile aggregated statistics about Site usage and click-stream data. The Site also uses electronic images, known as web beacons, to help personalize your experience and perform standard Site traffic analysis in a manner similar to the use of cookies. VASCO reserves the right to introduce new passive tracking technologies and techniques related to the use of the Site, subject to and in accordance with applicable data protection laws and regulations.

Third Party Web Analytics Tools and Tracking Technologies

The table below shows third party tools and tracking technologies that VASCO employs for marketing activities, with links to the respective Privacy Policies and Opt-out/Preferences Settings.

Third Party Analytics Tool and Service Provider Description of Purpose and Use Link to Privacy Policy Link to Opt-Out and
Settings Preferences
Google AdWords and DoubleClick by Google Cookie IDs target VASCO advertising that is relevant to the Site visitor, to control the frequency of ads shown to the visitor, and to help VASCO monitor, improve, and evaluate its online advertising and campaign performance.

Cookies allow VASCO to remarket to previous visitors of the Site and other VASCO websites such as, by targeting or excluding such users in relation to specific marketing activities, and allows VASCO to advertise on third party websites and on a Google search results page or a site in the Google Display Network.

Google AdWords and DoubleClick cookies contain no personally identifiable information. With the Site visitor’s consent, information associated with the DoubleClick cookie may be added to the visitor’s Google account.
To adjust Google Ad Preferences:

Manage your Ad Settings by
installing Google’s
advertising cookie Opt-out

Google Analytics (including Google Universal Analytics) by Google Analyzes web traffic and enables Google and VASCO to monitor Site use across multiple devices and browsers as well as on online and offline devices, for the purpose of optimizing the services and simplifying the registration process. The cookie generates information that is communicated to and saved in a Google server. Google and VASCO use this information to evaluate Site use, generate Site traffic reports, and provide additional services associated with the use of the websites and the Internet. If applicable, Google will pass this information to third party data processors acting on behalf and for the account of Google and/or VASCO, or when required by law.
To set your preferences or
opt-out of Google Analytics:
Facebook Tag API and Custom Audience Pixel  by Facebook Tags collect data about activities of Site users and visitors of that are sent to Facebook to track conversions and to allow VASCO to create custom audiences for the products or service that VASCO may advertise on Facebook.
To adjust Facebook ad settings:

Universal website tag of Twitter Allows VASCO to measure conversions across multiple devices and platforms, and to improve and tailor remarketing to Site visitors with Twitter accounts.
To adjust Twitter ad settings:
Eloqua Website Tracking by Eloqua Employs cookies to enable its server to recognize a returning visitor as a unique user. Eloqua cookies placed by its server are readable only by Eloqua, and cookies cannot access, read or modify any other data on a computer. Cookies themselves do not contain any personal information.
To opt-out of
Eloqua tracking:
Demandbase Website Platform Services by Demandbase Uses cookies and web beacons such as invisible tracking pixels to gather non-personally identifiable information such as browser version, operating system, IP address, cookie information, time stamps, from which VASCO gathers company and other firmographic data associated with your IP address.

Cookies are readable only by Demandbase, with identifiers that may be linked to certain non-personally identifiable information or non-personally identifiable advertising IDs from third parties.
To opt-out of
cookie-based advertising:
To opt-out of personalized
advertising delivered by
other participating
AdRoll by AdRoll Uses cookies, tracking pixels, and related technologies that collect data about user’s browsing activity on the Site, such as pages visited, when, and items placed in the shopping cart, and device and browser information. AdRoll analytics helps eSignLive by VASCO operate and personalize the Site, and track how you use the Site to enable VASCO and AdRoll to target ads to you on other websites.
To opt-out:

Yahoo Gemini by Yahoo Uses web beacons and persistent cookies for digital advertising, and serves digital ads to both new Site users and to customers of  on Yahoo pages.
To adjust Yahoo Ads Settings:

To opt-out of Yahoo Ads:

Flurry Analytics by Yahoo eSignLive by VASCO employs mobile device analytics software development kits (SDK) allowing VASCO to track and measure how you interact with associated mobile applications, and to collect data that include app usage, the number of sessions running on an app and how long the sessions run, user location, number of app crashes and errors, operating systems and devices running the app, the number of times certain app features are used.

Flurry uses analyzed user data to deliver tailored mobile advertisements.
To opt-out of Yahoo Ads:

LinkedIn Marketing Solutions by LinkedIn Allows VASCO to deploy digital display ads and video ads across the LinkedIn platform to VASCO customers who are registered members of LinkedIn.
Ad preferences may
be adjusted on your
LinkedIn account
Optimizely by Optimizely Uses cookies stored on your device to help VASCO test variations of web content, and to help enhance Site user experience. Optimizely analyses your use of the Site and/or service, to help improve Site service.
To opt-out:

Crazy Egg Analysis Service by Crazy Egg Uses cookies that collect browser, operating system, and device information, user’s IP address, geographic location, time of visit, user’s Site activities, and helps eSignLive by VASCO determine if Site users are first time visitors or returning visitors. Crazy Egg cookies last for 5 years.
To opt-out:

Marketo Social Marketing (MSM) by Marketo MSM social tracking cookie tracks members/non-members of social media for behavioral advertising, analytics, market research. Cookie expires after 24 months.
Marketo Munchkin Cookie by Marketo Munchkin cookies give VASCO information on email open rates and click through rates. Site activity is tracked, such as when visitors download marketing white papers from the Site, Marketo cookies enable VASCO to see who does this and if they visit other parts of the Site.
Alexa web beacons, cookies, and pixels in Toolbar Service by Amazon Alexa tools in the Toolbar Service you use allow Alexa to measure internet activity, such as the websites you visit, searches you perform, and pages you view.
You may disable the
Toolbar Service on
the Options Menu
of your Amazon account.
AddThis Tools (cookies and pixels) by AddThis AddThis cookies or a third party web beacon collect certain anonymous information when you visit the Site and other websites to provide advertisements about goods and services likely to be of interest to you. Cookies analyze Site audience to improve Site design and content.
To opt-out:

To opt-out in US:

To opt-out in EU/EEA:

AppNexus Platform by AppNexus Platform uses cookies and web beacons that analyze Site audience to improve Site design and content, and used by VASCO for Site user retargeting.
To opt-out:

BidSwitch by Iponweb Cookies analyze Site audience to improve Site design and content, and used by VASCO for Site user retargeting.
To opt-out:

LiveRamp by Acxiom Cookies analyze Site audience to improve Site design and content, and used by VASCO for Site user retargeting.
To opt-out:

OpenX Ad Exchange by OpenX Analyzes Site audience to improve Site design and content, and used by VASCO for Site user retargeting.
To opt-out:
for EU residents
opting out of ads
from EDAA participating

Note that for
your opt-out choice to be
effective using this tool,
set your browser to accept
third-party cookies such as
the OpenX opt-out cookie.

To opt-out of
interest-based advertising:

PubMatic by PubMatic Analyzes Site audience to improve Site design and content, and used by VASCO for Site user retargeting.
To opt-out:

One by AOL Analyzes Site audience to improve Site design and content, and used by VASCO for Site user retargeting. To opt-out:

Bing Ads by Microsoft Bing Ads cookies collect Site usage data.
To adjust Microsoft ads:

User Profile, Preferences, and Opt-Out

To gain full access to certain areas of the Site in order to obtain a service, request for information, download materials, or subscribe to or participate in certain VASCO programs, VASCO may require you to create a user account and maintain a user profile.

You can control your preferences for using the Site including opting into or out of marketing information and certain programs and interests in your user account or by informing VASCO at You can opt-out of electronic communications by clicking the unsubscribe or opt-out link in VASCO’s marketing communication. You can access your user profile at any time to change your preferences or make other modifications.

Several VASCO websites may require separate user registrations for you to obtain the services and information offered in those websites. Certain VASCO websites will permit automatic access to other VASCO websites so that by logging into one user account, you may automatically be signed in to other VASCO websites. Other VASCO websites may have different purposes, uses, and collection techniques than those indicated in this Privacy Statement. Please always review the Privacy Statement of the VASCO website that you access before providing your Information.

Other Important Privacy Information

Information in Community Forums

When you participate in a VASCO Community Forum in the Site or third party websites, you take sole responsibility for Information and content that you publish, and you acknowledge that any Information you volunteer will be accessible to, and may be collected and used by the community of users. VASCO has no control over Information and content that users share and publish in Community Forums. VASCO reserves the right to remove published content, in whole or in part, deemed offensive or inappropriate, and to disallow continued participation of the user responsible for such content.

When you publish in a Community Forum any Information or content, you warrant and represent that you have the right to cause its publication, and you grant VASCO a perpetual, royalty-free, worldwide license to use, transmit, display, copy, distribute, and exploit such content.

Links to Other Internet Websites

The privacy practices set forth in this Privacy Statement apply to this Site and the specified activities. Other websites, whether operated by VASCO or by third parties, may have different privacy practices. Please review the privacy policies of such other websites that you access through the Site. VASCO is not responsible or liable for the content of third party websites or for third party compliance with applicable laws and regulations.

Do Not Track

VASCO does not process or respond to “Do Not Track” signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about one’s online activities over time and across third-party websites or online services.

Information Collected Offline

In the context of a contractual relationship, VASCO will collect only Information of a Contracting Party and its representatives, and will use such Information only as necessary for the execution and performance of a contract. VASCO will collect, use, and process such Information in accordance with the contract and with specific instructions of the Contracting Party that provides such Information, as well as specific instructions of the person who owns the Information.

Collection, Use, and Processing of Information Collected Offline

Information collected directly or indirectly from or about you or a Contracting Party and its representatives may be used and processed by VASCO in the EU, Switzerland, the US, Canada, and in the countries where VASCO operates, as may be reasonably expected in the conduct of VASCO’s business and the respective VASCO departments’ specific responsibilities, such as: the execution of a proper contract and compliance with transactional law; compliance with general applicable law and reporting requirements; manufacture and processing of a product according to certain customer requirements, delivery of software or hardware products, provision of maintenance and support or performance of professional, incidental, or other contracted services; procurement of supplies and services; processing of payments, audits; conduct of research, marketing events and related promotional activities.

If VASCO receives Information or other personal data that it has not requested, VASCO will treat such Information or other personal data in like manner as Information actively collected in cases where the Information has, in VASCO’s discretion, significance to a contract or transaction to which VASCO is a party. In any other case and if practicable, VASCO will delete or destroy the Information or other personal data.

Storage, Transfer, and Disclosure of Information

VASCO hosts the Site on its servers in Belgium or in the US. Your Information may be stored and processed in a country where VASCO operates. By using the Site and providing Information to VASCO, you consent to the transfer of Information across VASCO’s subsidiaries in countries outside of your country of residence, including the United States, EU, Switzerland, US, Canada, or other locations which may have different data protection rules than those of your country.

Information may be transferred, accessed, and stored at global facilities of service providers engaged by VASCO, as necessary for the provision of the products and services, for the reasonable conduct of VASCO’s business operations and activities, and when the transfer is legally permissible and appropriate for the purposes described in this Privacy Statement.

Information is stored for as long as you maintain a user profile, for the effective operation of the Site, as necessary to communicate to you, to fulfill the purposes stated in this Privacy Statement, or to comply with legal requirements. When you submit Information in a resumé or similar document to express your interest in career opportunities at VASCO, your Information will form part of the VASCO pool of candidates allowing VASCO to consider you for available positions that match your qualifications.

VASCO may disclose and transfer the Information to protect the security of the Site, the rights of VASCO, its subsidiaries, directors, officers, and employees, or individual rights of other parties. VASCO may disclose Information to law enforcement authorities or other government officials, in response to legal matters and as required by law (including applicable Freedom of Information or similar law) or by legal process, when necessary to protect property, prevent harm or loss, or in connection with any investigation such as for fraud or illegal activity.

VASCO may disclose and transfer Information to IT providers, subcontractors, and other third party service providers that assist with the operation of the Site and with our business operations and marketing activities.

Information may be transferred to jurisdictions that may not offer an adequate level of protection such as defined in the European Data Protection Directive (95/46/EC), in which case, VASCO will ensure that the data recipient adequately safeguards the Information. A data recipient that qualifies as a data processor will be required to process the Information in accordance with VASCO’s instructions and the European Data Protection Directive, as applicable.

Additional Communication

With your consent, your Information will be added to VASCO’s internal mailing list so we can furnish you with product information via email, telemarketing, fax, SMS, and postal mail, as legally permitted. Also, VASCO may disclose and transfer Information to VASCO partners or resellers for the marketing of VASCO products and services.

When you unsubscribe or opt-out as described in the individual communication, or contact VASCO as indicated in this Privacy Statement, you will be removed from the selected marketing communications and/or subscribers list within ten (10) business days.

Access, Correction, and Deletion of Information

You may directly access, modify, update, or delete all or part of your Information in your user profile, or you may request VASCO at to modify or delete your Information. VASCO will make every reasonable effort to promptly comply with your request. VASCO may, however, limit access to your Information where such access is unreasonably burdensome or expensive under the circumstances, or as otherwise permitted by international standards. To protect your privacy and the integrity of your Information, VASCO may take reasonable steps to verify your identity before responding to your request, and to validate any request affecting your Information when presented anonymously or when made upon an assumed name.

Data Security

Pursuant to applicable Data Privacy laws and regulations, VASCO maintains reasonable technical and organization measures to protect Information against accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access.

Revisions to this Privacy Statement

VASCO will update this Privacy Statement from time to time to reflect changes in VASCO’s privacy practices, or to comply with law and regulations. VASCO may request that you confirm your understanding of a revised privacy policy when you register for additional services. Please check the Privacy Statement before you submit additional Information. If you disagree with VASCO’s Privacy Statement, please do not access or use the Site any longer and do not transfer Information to VASCO. You will be notified of material revisions to this Privacy Statement electronically, or by other means that VASCO deems sufficient to reach your attention, such as a prominent post on the Site.

Contact Us

If you have any questions about this Privacy Statement or VASCO’s privacy practices, or if you require a copy of this Privacy Statement in a format conforming to Data Privacy law applicable to you, please write or send an email to VASCO at:

International Headquarters (Postal Address)

VASCO Data Security International GmbH

CH-8058 Zurich-Flughafen

Fax:     +41 43 555 35 01

Revised: 23 December 2016