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OneSpan Privacy Statement

Your privacy is important to OneSpan.  Please read this Privacy Statement before you continue browsing the OneSpan website (“Site).

We may update this Privacy Statement from time to time to reflect changes to OneSpan’s information handling practices. We encourage you to review this Privacy Statement on a regular basis and whenever you elect to provide personal information to OneSpan.

Notice

This Privacy Statement describes privacy practices of OneSpan and the OneSpan group of companies worldwide including OneSpan Canada Inc. (“OneSpan”) in the collection, processing, use, storage, and disclosure of personal and personally identifiable information (collectively “Information”). This Privacy Statement governs OneSpan’s collection and use of Information obtained from or about you online or offline.  

OneSpan collects, uses, and processes Information as legally permitted, and as requested or consented by you. OneSpan strives to handle your Information in a manner consistent with the local privacy laws that apply to you and in the jurisdictions where OneSpan operates.

When you use the Site or submit Information via the Site or to OneSpan representatives across its offices in the European Union (“EU”), Switzerland, the United States (“US”), Canada, South America, Middle East, and Asia Pacific, you acknowledge that you have read and understood, and agree to be bound by this Privacy Statement and the OneSpan Terms of Use. If you submit Information of or about other persons, you represent that you have their consent or authority to consent to this Privacy Statement. To comply with applicable law, OneSpan may require that you signify in writing your consent or authority to consent to this Privacy Statement.

You likewise signify consent to OneSpan’s use and processing of Information by participating in any OneSpan activity, or by not exercising your right to opt-out of marketing communications.

OneSpan may have entered into separate written agreements with you that contain specific data protection provisions, in which case, the terms of such other written agreements prevail of general terms of this Privacy Statement in the context of the agreement. 

Information that OneSpan Collects

Information that OneSpan collects may include:

  • your name, business title, contact details such as telephone, mobile, or fax, email and/or postal address when you: communicate electronically, by telephone, or in writing with any OneSpan employee or representative; purchase any OneSpan product or service from OneSpan or a OneSpan channel partner; apply or register for any training, certification program, or event involving a OneSpan product, service, or promotional activity; subscribe to the OneSpan newsletter; are a principal, or director, officer, employee, or representative of a person or entity in the preparation, execution, and/or performance of a contract with OneSpan (“Contracting Party”);
  • corporate information of legal entities such as defined under the Data Privacy Act of Switzerland;
  • bank account details of a Contracting Party entitled to receive payment from OneSpan.

OneSpan also collects marketing permissions, your consent to the use of cookies and other data collection techniques, your résumé or curriculum vitae if you apply for a job position or inquire about career opportunities, your areas of interest or message topic, your language preferences, or such similar information that OneSpan requests.

Why OneSpan Collects Information

OneSpan collects Information online:

  • to allow access and use of the Site;
  • to provide OneSpan products, services, technical support, and to resolve Site user problems;
  • to communicate with users, respond to inquiries, send administrative information and service notifications;
  • to tailor content and improve Site quality and user experience and notify users of changes or updates to the Site;
  • to tailor marketing to users’ needs; remarket and advertise to previous Site users; and send users OneSpan notifications and communication on current and new products or services and OneSpan news updates, programs or events;
  • to perform data analysis and anonymization of personal information;
  • to allow participation in community discussion, blogs, chat forums, or message boards;
  • to allow access to downloadable materials and third party resources;
  • to perform accounting, auditing, billing, reconciliation, and collection activities;
  • to process online applications for job vacancies and spontaneous job applications; 
  • to verify user compliance with the Terms of Use;
  • and for OneSpan’s business purposes including to test, improve, and develop products and services, and to customize, measure, and enhance effectivity of promotional events and communications to customers; to track marketing campaign results and responses; to enhance security, and to protect OneSpan from fraud or other inappropriate conduct.

OneSpan collects Information offline:

  • to create or perform a contract; 
  • to respond to a request or to perform a required activity;
  • to communicate news and updates on OneSpan products and services;
  • to enhance OneSpan’s business programs and the relevance of OneSpan’s marketing activities, and product and service offerings.

Information Collected Through the Site

OneSpan collects both active and passive information online. 

Active information may include:

  • your name, company name, job title, salutation;
  • email address, home and/or business address, invoice details and shipping address;
  • telephone number, mobile number, or other contact information;
  • payment service information;
  • demographic information such as your gender, postal code, country, industry, preferences, as well as username and password;
  • other personal information that you elect to disclose and as OneSpan may request from time to time.

Passive information that OneSpan may automatically receive as you navigate through the Site or through your use of certain browsers, applications, or devices, and without you actively providing the information, include your IP address, browser and device information and identifier, operating system type and version, location, date, time and time zone, network routing information, equipment versions, and similar information. OneSpan employs third party service providers of various technologies that gather select passive information to enable OneSpan to conduct statistical analysis for marketing and Site and service enhancement purposes. 

Third Party Tracking Technologies and Services 

OneSpan and third party service providers of tracking technologies gather non-personal information using passive data collection techniques such as cookies, web beacons, tags, and other tools that provide OneSpan with site activity data reflecting how you enter, navigate, and leave the pages you visit on and through the Site, the frequency of your visit and length of stay on any part of the Site or third party websites, application or device usage data, and your product or service preference indicated by the number of times and the length of time you view a product. 

Cookies are small and sometimes encrypted text files sent from the Site to your browser or hard drive that store bits of information about you and your use of the Site. Cookies allow OneSpan to remember the products and services you request, to assist with the downloading or uploading of documents and other materials from and to the Site, to create a more personalized user experience, to analyze Site traffic, and to improve Site content and display. Cookies may last until you close your browser, or until you delete them manually or until they expire. Cookies may collect a unique identifier and store user information such as IP addresses, navigational data, server information, data transfer times, user preferences, and Information including username and password you provide for a user account you establish. 

To manage your privacy preferences, you may configure your Internet browser using the “help” function in order to alert you when a cookie is sent or used and allow you the option to accept, reject or remove cookies. You can, in general, manage interest-based advertising or completely opt-out by indicating your choice in www.aboutads.info/choices. If you reject, disable or remove cookies, you might not be able to access certain pages or important functions on the Site. 

You may configure your Internet browser using the “help” function to alert you when a cookie is sent or used and allow you the option to accept, reject or remove cookies. You may opt-out of interest-based advertising at www.aboutads.info/choices. If you reject, disable or remove cookies, you might not be able to access certain pages or important functions on the Site. 

You may review OneSpan’s Cookie Policy describing OneSpan’s use of cookies in more detail.

Remarketing tags such as a pixel tag or a clear GIF, and universal website tag are snippets of code that OneSpan adds on certain pages of the Site. A tag is a “web beacon” that appears as a clear graphic image of a 1x1 pixel delivered through a web browser or an HTML compliant e-mail client application to a user’s device. OneSpan uses these remarketing tags together with cookies to reach previous Site visitors for marketing activities.   

Use of data collected with cookies and remarketing tags is governed by this Privacy Statement as to OneSpan’s use, and by the respective service providers’ Privacy Policies as to their data use.

Locally shared objects, also called “flash cookies,” are pieces of data that websites using Adobe Flash may store on your computer. OneSpan will use the information collected to find out how you navigate the Site. You may disable this function by referring to www.adobe.com for information. If you disable or disallow locally shared objects, you might not be able to access certain pages or important functions on the Site.

Internet Protocol (IP) addresses and log files are used to identify server problems, improve Site content, and compile aggregated statistics about Site usage and click-stream data. The Site also uses electronic images, known as web beacons, to help personalize your experience and perform standard Site traffic analysis in a manner similar to the use of cookies. OneSpan reserves the right to introduce new passive tracking technologies and techniques related to the use of the Site, subject to and in accordance with applicable data protection laws and regulations.

 

Third Party Web Analytics Tools and Tracking Technologies 

The table below shows third party tools and tracking technologies that OneSpan employs for marketing activities, with links to the respective Privacy Policies and Opt-out/Preferences Settings.

Third Party Analytics Tool and Service Provider

Description of Purpose and Use

Link to Privacy Policy

Link to Opt-Out and Settings Preferences 

Google AdWords and DoubleClick by Google

Cookie IDs target OneSpan advertising that is relevant to the Site visitor, to control the frequency of ads shown to the visitor, and to help OneSpan monitor, improve, and evaluate its online advertising and campaign performance. 

Cookies allow OneSpan to remarket to previous visitors of the Site and other OneSpan websites such as shop.vasco.com, by targeting or excluding such users in relation to specific marketing activities, and allows OneSpan to advertise on third party websites and on a Google search results page or a site in the Google Display Network.

Google AdWords and DoubleClick cookies contain no personally identifiable information. With the Site visitor’s consent, information associated with the DoubleClick cookie may be added to the visitor’s Google account.

http://www.google.com/policies/privacy/

To adjust Google Ad Preferences: 

http://www.google.com/settings/ads/onweb/

Manage your Ad Settings by installing Google’s advertising cookie Opt-out plugin: www.google.com/settings/ads/plugin

 

Google Analytics (including Google Universal Analytics) by Google

Analyzes web traffic and enables Google and OneSpan to monitor Site use across multiple devices and browsers as well as on online and offline devices, for the purpose of optimizing the services and simplifying the registration process. The cookie generates information that is communicated to and saved in a Google server. Google and OneSpan use this information to evaluate Site use, generate Site traffic reports, and provide additional services associated with the use of the websites and the Internet. If applicable, Google will pass this information to third party data processors acting on behalf and for the account of Google and/or OneSpan, or when required by law.

http://www.google.com/policies/privacy/

 

http://www.google.co.uk/intl/en/analytics/privacyoverview.html

To set your preferences or opt-out of Google Analytics:

https://tools.google.com/dlpage/gaoptout

Facebook Tag API and Custom Audience Pixel  by Facebook

Tags collect data about activities of Site users and visitors of blog.vasco.com that are sent to Facebook to track conversions and to allow OneSpan to create custom audiences for the products or service that OneSpan may advertise on Facebook.

https://www.facebook.com/about/privacy/

To adjust Facebook ad settings:

https://www.facebook.com/about/ads/

Universal website tag of Twitter

Allows OneSpan to measure conversions across multiple devices and platforms, and to improve and tailor remarketing to Site visitors with Twitter accounts.

https://twitter.com/privacy?lang=en 

To adjust Twitter ad settings: https://support.twitter.com/articles/20170405# 

Eloqua Website Tracking by Eloqua

Employs cookies to enable its server to recognize a returning visitor as a unique user. Eloqua cookies placed by its server are readable only by Eloqua, and cookies cannot access, read or modify any other data on a computer. Cookies themselves do not contain any personal information. 

http://www.eloqua.com/about/privacy/

To opt-out of Eloqua tracking:

http://www.eloqua.com/about/privacy/opt_status/

Demandbase Website Platform Services by Demandbase

Uses cookies and web beacons such as invisible tracking pixels to gather non-personally identifiable information such as browser version, operating system, IP address, cookie information, time stamps, from which OneSpan gathers company and other firmographic data associated with your IP address.

Cookies are readable only by Demandbase, with identifiers that may be linked to certain non-personally identifiable information or non-personally identifiable advertising IDs from third parties. 

https://www.demandbase.com/privacy-policy/ 

To opt-out of cookie-based advertising:

http://a.company-target.com/opt-out 

To opt-out of personalized advertising delivered by other participating companies:

www.aboutads.info/choices 

AdRoll by AdRoll

Uses cookies, tracking pixels, and related technologies that collect data about user’s browsing activity on the Site, such as pages visited, when, and items placed in the shopping cart, and device and browser information. AdRoll analytics helps OneSpan by OneSpan operate and personalize the Site, and track how you use the Site to enable OneSpan and AdRoll to target ads to you on other websites.

https://www.adroll.com/about/privacy 

To opt-out: 

https://app.adroll.com/optout/safari 

Yahoo Gemini by Yahoo

Uses web beacons and persistent cookies for digital advertising, and serves digital ads to both new Site users and to customers of https://www.esignlive.com/  on Yahoo pages. 

http://info.yahoo.com/privacy 

To adjust Yahoo Ads Settings:

http://info.yahoo.com/privacy/us/yahoo/opt_out/targeting/details.html

 

To opt-out of Yahoo Ads:

https://aim.yahoo.com/aim/us/en/optout/index.htm

Flurry Analytics by Yahoo

OneSpan employs mobile device analytics software development kits (SDK) allowing OneSpan to track and measure how you interact with associated mobile applications, and to collect data that include app usage, the number of sessions running on an app and how long the sessions run, user location, number of app crashes and errors, operating systems and devices running the app, the number of times certain app features are used. 

Flurry uses analyzed user data to deliver tailored mobile advertisements.

https://termsfeed.com/blog/privacy-policy-flurry/ 

To opt-out of Yahoo Ads:

https://aim.yahoo.com/aim/us/en/optout/index.htm 

LinkedIn Marketing Solutions by LinkedIn

Allows OneSpan to deploy digital display ads and video ads across the LinkedIn platform to OneSpan customers who are registered members of LinkedIn. 

https://www.linkedin.com/legal/privacy-policy 

Ad preferences may be adjusted on your LinkedIn account

Optimizely by Optimizely

Uses cookies stored on your device to help OneSpan test variations of web content, and to help enhance Site user experience. Optimizely analyses your use of the Site and/or service, to help improve Site service.

https://www.optimizely.com/de/privacy/8/25/2015/ 

To opt-out: 

http://www.optimizely.com/opt_out

Crazy Egg Analysis Service by Crazy Egg

Uses cookies that collect browser, operating system, and device information, user’s IP address, geographic location, time of visit, user’s Site activities, and helps OneSpan determine if Site users are first time visitors or returning visitors. Crazy Egg cookies last for 5 years.

https://www.crazyegg.com/privacy

To opt-out:

https://www.crazyegg.com/opt-out 

Marketo Social Marketing (MSM) by Marketo

MSM social tracking cookie tracks members/non-members of social media for behavioral advertising, analytics, market research. Cookie expires after 24 months.

http://www.marketo.com/trust/legal/privacy/ 

 

Marketo Munchkin Cookie by Marketo

Munchkin cookies give OneSpan information on email open rates and click through rates. Site activity is tracked, such as when visitors download marketing white papers from the Site, Marketo cookies enable OneSpan to see who does this and if they visit other parts of the Site.

http://www.marketo.com/trust/legal/privacy

 

Alexa web beacons, cookies, and pixels in Toolbar Service by Amazon

Alexa tools in the Toolbar Service you use allow Alexa to measure internet activity, such as the websites you visit, searches you perform, and pages you view. 

http://www.alexa.com/help/privacy 

You may disable the Toolbar Service on the Options Menu of your Amazon account.

 

AddThis Tools (cookies and pixels) by AddThis

AddThis cookies or a third party web beacon collect certain anonymous information when you visit the Site and other websites to provide advertisements about goods and services likely to be of interest to you. Cookies analyze Site audience to improve Site design and content.

http://www.addthis.com/privacy/privacy-policy 

To opt-out:

http://www.addthis.com/privacy/opt-out-saved 

To opt-out in US: http://www.aboutads.info/choices/ or http://www.networkadvertising.org/choices/ 

To opt-out in EU/EEA: http://www.youronlinechoices.eu/

AppNexus Platform by AppNexus

Platform uses cookies and web beacons that analyze Site audience to improve Site design and content, and used by OneSpan for Site user retargeting.

https://www.appnexus.com/en/company/platform-privacy-policy 

To opt-out:

https://www.appnexus.com/en/company/platform-privacy-policy 

BidSwitch by Iponweb

Cookies analyze Site audience to improve Site design and content, and used by OneSpan for Site user retargeting.

http://www.bidswitch.com/privacy-policy/ 

To opt-out:

http://x.bidswitch.net/opt-out 

LiveRamp by Acxiom

Cookies analyze Site audience to improve Site design and content, and used by OneSpan for Site user retargeting.

https://liveramp.com/privacy/ 

To opt-out:

http://www.aboutads.info/choices / or

https://liveramp.com/opt_out 

OpenX Ad Exchange by OpenX

Analyzes Site audience to improve Site design and content, and used by OneSpan for Site user retargeting.

http://openx.com/legal/privacypolicy/ 

To opt-out:

http://www.aboutads.info/choices or for EU residents opting out of ads from EDAA participating companies:

http://www.youronlinechoices.com/ 

 

Note that for your opt-out choice to be effective using this tool, set your browser to accept third-party cookies such as the OpenX opt-out cookie.

To opt-out of interest-based advertising:

http://openx.com/legal/privacypolicy/interestbasedadvertising/ 

PubMatic by PubMatic

 

Analyzes Site audience to improve Site design and content, and used by OneSpan for Site user retargeting.

http://www.pubmatic.com/privacy-policy.php 

To opt-out:

http://www.pubmatic.com/opt-out/ 

 

One by AOL

Analyzes Site audience to improve Site design and content, and used by OneSpan for Site user retargeting.

http://privacy.aol.com/ 

To opt-out:

http://www.youronlinechoices.com/opt-out-interface 

Bing Ads by Microsoft

Bing Ads cookies collect Site usage data.

https://privacy.microsoft.com/en-us/privacystatement 

To adjust Microsoft ads:

https://choice.microsoft.com/en-US/opt-out 

 

User Profile, Preferences, and Opt-Out

To gain full access to certain areas of the Site in order to obtain a service, request for information, download materials, or subscribe to or participate in certain OneSpan programs, OneSpan may require you to create a user account and maintain a user profile. 

You can control your preferences for using the Site including opting into or out of marketing information and certain programs and interests in your user account or by informing OneSpan at privacy@onespan.com. You can opt-out of electronic communications by clicking the un-subscribe or opt-out link in OneSpan’s marketing communication. You can access your user profile at any time to change your preferences or make other modifications. 

Several OneSpan websites may require separate user registrations for you to obtain the services and information offered in those websites. Certain OneSpan websites will permit automatic access to other OneSpan websites so that by logging into one user account, you may automatically be signed in to other OneSpan websites. Other OneSpan websites may have different purposes, uses, and collection techniques than those indicated in this Privacy Statement. Please always review the Privacy Statement of the OneSpan website that you access before providing your Information. 

Other Important Privacy Information

Information in Community Forums

When you participate in a OneSpan Community Forum in the Site or third party websites, you take sole responsibility for Information and content that you publish, and you acknowledge that any Information you volunteer will be accessible to, and may be collected and used by the community of users. OneSpan has no control over Information and content that users share and publish in Community Forums. OneSpan reserves the right to remove published content, in whole or in part, deemed offensive or inappropriate, and to disallow continued participation of the user responsible for such content. 

When you publish in a Community Forum any Information or content, you warrant and represent that you have the right to cause its publication, and you grant OneSpan a perpetual, royalty-free, worldwide license to use, transmit, display, copy, distribute, and exploit such content.  

Links to Other Internet Websites

The privacy practices set forth in this Privacy Statement apply to this Site and the specified activities. Other websites, whether operated by OneSpan or by third parties, may have different privacy practices. Please review the privacy policies of such other websites that you access through the Site. OneSpan is not responsible or liable for the content of third party websites or for third party compliance with applicable laws and regulations.

Do Not Track

OneSpan does not process or respond to "Do Not Track" signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about one's online activities over time and across third-party websites or online services.

Information Collected Offline

In the context of a contractual relationship, OneSpan will collect only Information of a Contracting Party and its representatives, and will use such Information only as necessary for the execution and performance of a contract. OneSpan will collect, use, and process such Information in accordance with the contract and with specific instructions of the Contracting Party that provides such Information, as well as specific instructions of the person who owns the Information.

Collection, Use, and Processing of Information Collected Offline

Information collected directly or indirectly from or about you or a Contracting Party and its representatives may be used and processed by OneSpan in the EU, Switzerland, the US, Canada, and in the countries where OneSpan operates, as may be reasonably expected in the conduct of OneSpan’s business and the respective OneSpan departments’ specific responsibilities, such as: the execution of a proper contract and compliance with transactional law; compliance with general applicable law and reporting requirements; manufacture and processing of a product according to certain customer requirements, delivery of software or hardware products, provision of maintenance and support or performance of professional, incidental, or other contracted services; procurement of supplies and services; processing of payments, audits; conduct of research, marketing events and related promotional activities. 

If OneSpan receives Information or other personal data that it has not requested, OneSpan will treat such Information or other personal data in like manner as Information actively collected in cases where the Information has, in OneSpan’s discretion, significance to a contract or transaction to which OneSpan is a party. In any other case and if practicable, OneSpan will delete or destroy the Information or other personal data.  

Storage, Transfer, and Disclosure of Information

OneSpan hosts the Site on its servers in Belgium or in the US. Your Information may be stored and processed in a country where OneSpan operates. By using the Site and providing Information to OneSpan, you consent to the transfer of Information across OneSpan’s subsidiaries in countries outside of your country of residence, including the United States, EU, Switzerland, US, Canada, or other locations which may have different data protection rules than those of your country. 

Information may be transferred, accessed, and stored at global facilities of service providers engaged by OneSpan, as necessary for the provision of the products and services, for the reasonable conduct of OneSpan’s business operations and activities, and when the transfer is legally permissible and appropriate for the purposes described in this Privacy Statement. 

Information is stored for as long as you maintain a user profile, for the effective operation of the Site, as necessary to communicate to you, to fulfill the purposes stated in this Privacy Statement, or to comply with legal requirements. When you submit Information in a resumé or similar document to express your interest in career opportunities at OneSpan, your Information will form part of the OneSpan pool of candidates allowing OneSpan to consider you for available positions that match your qualifications.

OneSpan may disclose and transfer the Information to protect the security of the Site, the rights of OneSpan, its subsidiaries, directors, officers, and employees, or individual rights of other parties. OneSpan may disclose Information to law enforcement authorities or other government officials, in response to legal matters and as required by law (including applicable Freedom of Information or similar law) or by legal process, when necessary to protect property, prevent harm or loss, or in connection with any investigation such as for fraud or illegal activity.

OneSpan may disclose and transfer Information to IT providers, subcontractors, and other third party service providers that assist with the operation of the Site and with our business operations and marketing activities.

Information may be transferred to jurisdictions that may not offer an adequate level of protection such as defined in the EU General Data Protection Regulation (GDPR), in which case, OneSpan will ensure that the data recipient adequately safeguards the Information. A data recipient that qualifies as a data processor will be required to process the Information in accordance with OneSpan’s instructions and the GDPR, as applicable.

Additional Communication

With your consent, your Information will be added to OneSpan’s internal mailing list so we can furnish you with product information via email, telemarketing, fax, SMS, and postal mail, as legally permitted. Also, OneSpan may disclose and transfer Information to OneSpan partners or resellers for the marketing of OneSpan products and services.

When you unsubscribe or opt-out as described in the individual communication, or contact OneSpan as indicated in this Privacy Statement, you will be removed from the selected marketing communications and/or subscribers list within ten (10) business days.  

Access, Correction, and Deletion of Information

You may directly access, modify, update, or delete all or part of your Information in your user profile, or you may request OneSpan at privacy@onespan.com to modify or delete your Information. OneSpan will make every reasonable effort to promptly comply with your request. OneSpan may, however, limit access to your Information where such access is unreasonably burdensome or expensive under the circumstances, or as otherwise permitted by international standards. To protect your privacy and the integrity of your Information, OneSpan may take reasonable steps to verify your identity before responding to your request, and to validate any request affecting your Information when presented anonymously or when made upon an assumed name.

Data Security

Pursuant to applicable Data Privacy laws and regulations, OneSpan maintains reasonable technical and organization measures to protect Information against accidental or unlawful destruction or loss, alteration, unauthorized disclosure or access. 

Revisions to this Privacy Statement 

OneSpan will update this Privacy Statement from time to time to reflect changes in OneSpan’s privacy practices, or to comply with law and regulations. OneSpan may request that you confirm your understanding of a revised privacy policy when you register for additional services. Please check the Privacy Statement before you submit additional Information. If you disagree with OneSpan’s Privacy Statement, please do not access or use the Site any longer and do not transfer Information to OneSpan. You will be notified of material revisions to this Privacy Statement electronically, or by other means that OneSpan deems sufficient to reach your attention, such as a prominent post on the Site.

Contact Us

If you have any questions about this Privacy Statement or OneSpan’s privacy practices, or if you require a copy of this Privacy Statement in a format conforming to Data Privacy law applicable to you, please write or send an email to OneSpan at:

OneSpan Canada Inc. (formerly Silanis Technology, Inc.)
Legal & Compliance

8200 Decarie Blvd, Suite 300

Montreal QC H4P 2P5
email:   privacy@onespan.com       

Updated:  May 28, 2018