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What is an electronic signature?

Like its paper equivalent, an electronic signature is a legal concept. Its purpose is to capture the intent of the signer to be bound by the terms and conditions in a contract. E-Signature software is designed to facilitate signature capture online, while also creating a process that results in a legally enforceable agreement.

What is the difference between an electronic signature and a digital signature?

The term “e-signature” is often confused with “digital signature”. An e-signature is a legal concept, resulting in an enforceable online process. Digital signature refers to the encryption technology used in a number of security, e-business and e-commerce applications, including e-signatures. In short, we take the best of both technologies and provide you an ELECTRONIC signature application that is built on DIGITAL signature security.

What does an electronic signature look like?

That depends on what type of e-signature you use. If you are e-signing remotely using the click-to-sign method, your signature will appear in a standard font.


Alternatively, if you are face-to-face with a sales representative, you could draw your cursive signature on the rep’s iPad using a stylus or fingertip.


If you are using your mobile phone as a signature capture device, you would also draw your hand-scripted signature and see that cursive signature on the document.


Whether typed or cursive, all e-signatures captured through eSignLive are backed by a watermark and time stamp to indicate the signature was captured electronically.


How is eSignLive different from other e-signature vendors?

  1. We are the e-signature choice for business. eSignLive processes the most regulated B2B and customer-facing transactions in the world.
  2. Highest levels of customer support. With eSignLive, you’ll get a highly responsive team that’s invested in your success. But don’t take our word for it – see the latest e-signature report from G2 Crowd, which rates eSignLive with the highest customer satisfaction score in the industry.
  3. Ability to fully white-label our solution into your systems and apps, so you can provide your customers with a seamless experience. eSignLive is the white-labeled e-signature solution behind some of the most well-known brands in the world including U.S. Bank, Royal Bank of Canada, BMW Financial Services, Country Financial, AAA Carolinas, 21st Century Insurance and many more.
  4. Most deployment options – for any project size, complexity or budget.
  5. Our solution guarantees the integrity of the signed document by tamper sealing it after each person signs to protect you and your customers. Learn more about eSignLive digital signatures.
  6. The most flexibility for optimizing e-signatures to your processes, workflows, channels, devices and signers.
  7. We are the only e-signature solution in the market with a visual audit trail to easily and quickly prove compliance and support your legal case.

Check out our infographic, which outlines eSignLive’s key differentiators.


Are electronic signatures secure?

Yes. Security is always top-of-mind when organizations begin signing online with customers, partners and suppliers. eSignLive provides three levels of security:

  1. User authentication: eSignLive offers multiple ways to verify the signer’s identity, including traditional login/password, secret question/answer, SMS passcode, third-party authentication services (e.g., Equifax), support for CAC/PIV smartcards, and more. To learn more, read the user authentication white paper.
  2. Document authentication: Once a document is signed with eSignLive, it is locked down with a digital signature (essentially a tamper-proof seal). Unlike paper-based contracts and signatures that require careful attention to detail and that rely on the human eye for verification, e-signed contracts based on digital signatures can automatically flag any errors or alterations. So any attempt to alter the document’s contents will render it invalid. Plus, it is not possible to copy and paste a signature since eSignLive also secures the signature blocks with a digital signature. Even with all this security, we make it easy for you to verify the authenticity of the document and signatures – in just one click.
  3. Audit trails: eSignLive captures all the digital fingerprints that people leave as they go through a signing process. These are captured in two types of audit trails: a static audit trail (what the signer signed) and a patented visual audit trail (how the signer signed). eSignLive resonates with legal and compliance teams because these audit trails provide visibility into when and how the transaction took place – something that simply isn’t possible in the paper world. Read more in this blog.

What are the top security features to look for in an e-signature solution?

Strong security requires the right mix of people, processes and technology. Taking a multi-pronged approach to e-signature security in the cloud will ensure your records (and the records of your customers) are handled and managed appropriately. It will also foster customer confidence and protect your organization’s reputation. That’s why we recommend taking a broad view of e-signature security that includes:

  • The ability to choose the appropriate level of authentication for each of your processes (internal processes require less authentication, while external processes with customers typically require stronger authentication).
  • Protecting e-signatures and documents from tampering.
  • Making it easy to verify e-signed records – independently of the vendor – to ensure that no changes have been made to the document since it was signed.
  • Ensuring the long term reliability of your e-records, independent of your vendor.
  • Choosing a vendor with a consistent track record for protecting customer data.

To learn more, check out the ultimate e-signature security checklist.

What is the best way to authenticate signers online?

It really depends on the type of transaction and the risk associated with it. For example, an online mortgage renewal with an existing customer is a transaction with someone who likely already has online banking credentials. In that case, the customer could log in to the banking portal using their existing credentials, access the renewal document and e-sign it directly inside the online banking portal.

However, if you are initiating a high-risk online transaction with people you have never met and have no previous association with, you may want to use a third-party identity verification service such as Equifax to confirm they are who they say they are. There are many other options for authenticating signers, depending on your risk tolerance, channel, the type of user experience you want to provide, and other factors. To learn more, read the user authentication white paper.

Can I choose where my data resides?

Yes. Data residency is top of mind for organizations today and as result, eSignLive announced expansion into six new international markets by the end of 2015. In addition to existing deployments in the US and Canada, we offer customers around the world access to both public and private cloud instances of eSignLive in Australia, the UK, Germany, Japan, Singapore and Brazil. For example, many of our Canadian customers are already processing their e-signed documents through data centers in Toronto and Montreal.

The same applies to our connectors. For example, our e-signature app for Salesforce provides organizations with the flexibility to connect to any global instance of eSignLive – whether that’s in the US, Canada or any of the six countries listed above. So contracts, NDAs, and documents that are delivered to your customers and partners for signature via Salesforce reside wherever your internal IT policies dictate. eSignLive is the only e-signature solution in the market to provide this level of global flexibility. To learn more, read this data residency blog.

What security certifications does eSignLive have?

Security-conscious organizations are looking for assurance that the vendors they work with meet the necessary security requirements. While there are a number of compliance programs in place at the data center level (e.g., HIPAA, SOC 1/SSAE 16, SOC 2, SOC 3, PCI DSS Level 1, ISO 27001, etc.), as well as military-grade physical controls, we wanted to go above and beyond for our customers. eSignLive meets additional security control and compliance requirements, including:

  • SOC 2 Type II: In a security audit by EY (Ernst & Young), eSignLive’s data protection technologies and processes were verified as SOC 2 compliant, setting the system and company in the ranks of organizations including Google, Amazon Web Services and Salesforce. We’re proud to offer the only e-signature solution in the market that is SOC 2 compliant. Learn more.
  • FedRAMP: As the only comprehensive e-signature solution available in a FedRAMP compliant cloud, eSignLive allows government agencies to securely leverage e-signatures in the cloud and take advantage of cost-savings and drive employee and citizen engagement. Learn more.
  • Skyhigh: Skyhigh Enterprise-Ready cloud services fully satisfy the most stringent requirements for data protection, identity verification, service security, business practices, and legal protection. Learn more
  • Health Insurance Portability and Accountability Act of 1996 (HIPAA): For the U.S. healthcare industry, eSignLive is compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). HIPAA outlines the requirements for the management, storage and transmission of protected health information in both physical and digital form. Learn more

We also meet the government security certification standards issued by:

  • The National Institute of Standards and Technology (NIST).
  • The Joint Interoperability Test Command (JITC). eSignLive has 13 JITC certifications, more than any electronic signature solution provider.
  • The National Security Agency’s National Information Assurance Partnership (NIAP), through our support for FIPS PUB 140-2, a computer security standard used to accredit cryptographic modules.
  • eSignLive also supports the latest SHA encryption standards.

For more information, see our Trust Center.


What third-party integrations are available?

If you are looking to add ‘out-of-the-box’ e-signing workflows to thirdparty applications like Salesforce, Box, SharePoint, and Dynamics CRM, as well as industry-specific software solutions, visit the Partners section of our website for our complete list of apps & connectors. For customized e-signing needs and system-to-system integrations, our open API and fully supported SDKs (software development kits) enable developers to add e-signing capabilities to their web portals, third party applications, and legacy and home-grown systems.

Where is the best place to get help with my integration?

Our developer community is the best place for developers to get up and running quickly with eSignLive’s API and SDKs.

Are there any quick-start guides with a basic example that I can build on?

Yes. There are four ways to get started with eSignLive:

  1. The provided UI
  2. The Java SDK
  3. The .NET SDK
  4. The REST API

Read our quick-start blog for an overview of how to get started with each.

How do I automatically bring form fields into eSignLive?

To learn more about how to use document extraction to automatically bring form fields into eSignLive, read this blog: eSignLive How To: Document Extraction (.NET SDK).


How does eSignLive work?

eSignLive Professional is a web-based e-signature service. You use a web browser to send and sign documents. It’s that simple. Here’s how it works:

  • Upload your documents
  • Confirm who signs each document
  • Define where they sign by simply dragging a signature block to the correct location(s) in the document
  • Select the authentication method (user name/password, secret question/answer, SMS code, third-party authentication services)
  • Click “SEND”

An email will be sent to each signer, inviting them to e-sign the documents (note that if you are face-to-face with the signer, you have the option of using your own computer or mobile device to capture their signature). Each signer is guided step-by-step through the signing process (yellow tabs indicate where to sign). Once the documents are signed, they can be downloaded. The e-signed documents can be stored in eSignLive or downloaded for retention in your own system of record and deleted from eSignLive.

Note that the e-signed documents are standard PDF files that can be viewed in Adobe Reader (and other PDF readers).

Do I need Adobe Reader?

Adobe Reader is not required to prepare or sign documents. It is only necessary to open and view e-signed documents (to see all the e-signatures). When viewing a document using Adobe Reader, you can verify that a document and its signatures have not been tampered with.

Other PDF viewers will not necessarily display the signature seal. You will need Acrobat Reader version 5 and up.

Do I need any special software/hardware to e-sign?

No. Signers don’t need anything more than a web browser. When asking customers to sign over the Internet, the best solution is to e-sign documents through a web browser – without asking the customer to download any software. This eliminates the risk that the customer might abandon the process because of frustration and delays caused by software incompatibilities.

Signing with eSignLive is easy. In fact, signers do not even need to create an account. They simply receive an email with a link to a secure site, enter their user name and password, and gain access to the e-sign process through the browser.

What’s more, the Mobile Signature Capture feature in eSignLive transforms any web-enabled touchscreen device into a signature capture pad – eliminating the need for hardware for signing. This feature is ideal for remote account opening and customer onboarding processes, where there is a need for a hand-scripted signature and the document review process take place on a desktop/laptop.

Which browsers does eSignLive support?

  • Internet Explorer (versions 8 and higher)
  • Safari
  • Firefox
  • Google Chrome
  • Opera

Which mobile devices can my customers use to e-sign? Which devices are supported?

eSignLive offers you true anywhere, anytime e-signing from any web-enabled device, including a smartphone, tablet and laptop.

Which deployment option is right for me?

eSignLive can be deployed:

  • On a public cloud anywhere in the world (the most popular option because of speed-to-market and low cost)
  • On a private cloud anywhere in the world (often selected because of increased security requirements and for greater control over where/how data is stored)
  • On-premises behind your company’s firewall (selected by organizations that require total control over the servers and data)

Regardless of how you deploy, we offer the exact same product, the same code base and the same user experience without compromising on security or functionality. Our single SaaS platform means that you can start developing using a common REST API and SDKs and deploy however and wherever you want. And if your needs change over time, you have the flexibility to migrate from one deployment to the other, as well as implement eSignLive as a shared service to deliver e-signatures company-wide.

Where can I find information about pricing?

How do I get started?

  1. Watch this how-to video.
  2. Sign up for a free trial.
  3. Attend a bi-weekly training webinar.
  4. Sign up for a developer account and test some sample code in our sandbox environment.
  5. Visit the Support Center to access video tutorials, FAQs and step-by-step instructions.

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