Customer Reviews

Highest customer satisfaction in six consecutive G2Crowd Reports

Best Value Bar None

eSignLive has the same features as other market leaders for a fraction of the cost. Their price for what they offer was bar non incredible. The features that we wanted was pretty much all-inclusive. With a lot of other companies, you get an expensive product once you add all the features you want. You get nickel-and-dimed.

Program Director, Insurance

Highly Customizable

The strongest feature of eSignLive is the flexibility of the platform. There are many options to configure and tailor the experience to the customer’s needs. And the integration / connectors make it really easy for users to get up and running.

Andrew S., US Bank

Easy to Use

The easy, user friendly interface is the best part. I was able to pick it up from day one with a 30-second tutorial. It puts that same ease of the recipient when they go to sign. I know I have been sent documents that needed my signature and I went through a 30-minute process to set up my signature. eSignLive has none of that.

Jesse Sifontes

White-Labeled

We like eSignLive because it can be white-labelled. And DocuSign had a lot of issues relative to branding. Having other people’s brands injected into the signing experience creates confusion. We don’t want users to feel like they’re jumping all over the place. We want to give them a seamless customer experience that represents and enhances our brand.

CIO, Financial Services

Document Security

It’s a better audit experience with eSignLive. Other e-signature providers put one signature around the document, and not separate signatures at each signature point in the document, like eSignLive does. It puts more validity on each signature. In the old world, I would initial 10 times in the document. If you put one signature around an entire document, did I really read the entire document?

VP of Lending, Banking

Risk-Free Audit Trails

The other major thing I liked about eSignLive is that when I got the package back, I had all the details about the signature, all the proof for legal means. So, if I ever wanted to move on from eSignLive, I have all the legal proof I need. With DocuSign, I need to go back to DocuSign to get the proof. But if I don’t have a relationship with them, I don’t know that I would be able to do that. With eSignLive, I’m not beholden on the vendor. I’m in control of it.

Business Analyst, Credit Union

Accommodating

eSignLive was more open to discussing our requirements and enhancements. The other providers were more, “Here’s the menu of four choices and don’t ask us for anything off the menu.” eSignLive was more like, “Well, here’s the menu, but we’ll talk to you about anything you want.” eSignLive wanted to set up a relationship as opposed to just getting money out of you.

Director of Customer Experience, Banking

Flexible Contract Terms

eSignLive was flexible. Even though we started the contract early, our actual period to use the solution starts later this year. So they were very accommodating to our unique situation. And the final piece is that the pricing was also very attractive.

Product Director, Lending Solutions